TOP JOB
Full-time, Sales and Service Executive for Manchester United
The Sales and Service team is the first port of call for Manchester United’s valued members, season ticket holders, fans, and prospective customers with queries around ticketing, membership, match day updates and more. As a Sales and Service Executive, you will join growing team responding to these enquiries in a highly professional and informed manner, identifying effective solutions where appropriate.
35 - 40 hours per week
£23,000.00 Per Hour
What are you going to do:
The Role
- Predominately based on sociable shift patterns of 8am-4pm and 10am-6pm Monday- Friday + match/event days – we will let you know your shift pattern well in advance (one month)
- Ensure every interaction with the Club is delivered to the highest standard of professionalism, accuracy and in line with guidelines.
- Handling telephone calls, emails and face-to-face enquiries (inbound and outbound) which are primarily related to fans and the venue as well ensuring sensitive cross promotion of all product lines.
- To deliver first contact resolution with all supporter enquiries, whilst ensuring all complaints and areas of supporter dissatisfaction are handled appropriately and to the high standard expected of the club.
The Person
You need to be able to demonstrate experience of:
You need to be able to demonstrate experience of:
- Delivering exceptional levels of customer service, and the ability to resolve queries or complaints quickly and effectively.
- Excelling in a target driven environment.
- Excellent communication skills, self-motivation, enthusiasm, and ability to work under pressure.
- An ability to contribute new ideas to help deliver personal and team operational performance.
The Package
- Basic Salary £23,000 p.a. (£21,000 p.a. + event fees of £2,000)
- Bonus structure
- *This is a 12-month fixed term contract.
Hours of Work
The employee is required to work 35 hours per week plus every home game at Old Trafford. Shifts pattern includes 8am - 4pm and 10am - 6pm. Matchday shift pattern is from 8am until the start of the second half of the match.
MUFC Limited is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
MUFC positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, gender expression, religion, sexual orientation, disability, or nationality.
If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact to make a request; we are here to help.
The employee is required to work 35 hours per week plus every home game at Old Trafford. Shifts pattern includes 8am - 4pm and 10am - 6pm. Matchday shift pattern is from 8am until the start of the second half of the match.
MUFC Limited is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
MUFC positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, gender expression, religion, sexual orientation, disability, or nationality.
If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact to make a request; we are here to help.
What we offer
- Competitive salary/bonus and benefits
- Remote working
- Free lunch and onsite gym
What we ask
- Teamwork
- Problem solving
- Communication
- No experience required
- At least finished high school
Apply
Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!
Extra information
- Status
- Closed
- Education Level
- Secondary School
- Location
- Manchester, Manchester, Ashford, Randalstown, Manchester, Manchester, Manchester, Manchester
- Working hours per week
- 35 - 40
- Type of Contract
- Full Time Jobs
- Salary indication
- £23,000.00 Per Hour
- Responsible for
- You will look to identify any opportunity to recommend additional Manchester United products to enhance the customer experience – with fantastic incentives in place for team members that reach individual sales targets.
- Profession type
- Sales, Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- Yes
- Cover Letter Required
- No
- Languages
- English
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