Food Services Trading Specialist - The Final Mile (Online Food Delivery)

We’re looking for a Food Services Specialist to join Morrisons to help drive the performance and growth of a new venture, our Online Food Delivery service aka ‘The Final Mile’. In this role you’ll ensure this channel of business remains commercially viable across all Food Service formats, whilst operating as efficiently as possible and ensuring Morrisons brand guidelines and values are consistently met.

You’ll work within the Food Services team whilst managing cross-functionality between commercial, operational, supply chain and NPD, whilst also liaising closely with stores on key communications, all to determine the range we offer our customers. Managing a commercially viable P&L is essential in this role, having a clear plan, scaling it and ensuring it is delivered to agreed timescales.

As well as this, you’ll also manage the relationship of key accounts we hold in this space, such as Deliveroo, Just Eat and any other future partnerships, helping to deliver strong customer ratings with each brand.

In return for your hard work, you’ll get a great pension, private healthcare (applicable roles), 15% colleague discount and 10% for 2 friends/family, money off at over 850 retailers with My Perks, and much more. 

Proud of our roots, we’ve got a great story to tell and can look forward to a fantastic future which you can be a part of!

ABOUT THE ROLE:

Your specific responsibilities in this role will include:

● Delivery on agreed KPIs with each provider and ensuring Quality, Speed of Service and Price all align to Morrisons values

● Gathering customer insight working alongside CI team to ensure offer is relevant and targeting right customer groups

● Ensure all operating guidance allows colleagues to operate the offer in the most efficient way and with a focus on great quality

● Responsible for all retail engagement ensuring all colleagues are clear on their part in making this new business a success, being the first point of contact for field team on queries

● Listening and responding to colleague community and facebook feedback, providing advice and best practice

● Responsible for all operational guidance/how to guides

● Defining correct way for products to travel and in what packaging

Ensuring colleagues have all relevant equipment, tools and resource to deliver the offer

● Define the labour model required to deliver the service

● Ensure all relevant central stakeholders are clear on their part in operating the offer ie. tech, supply etc. and holding them to account for their delivery

● Work with partners to ensure Morrisons is marketed on their channels in the right way

● Work closely with the finance team to produce relevant and timely reporting to ensure the initiative is on track and profit maximised

● Drive performance through regular and user friendly reporting directed at retail

● Analyse competition and generating ideas to drive sales on a continual basis

● Work alongside marketing and commercial to ensure volume is driven through price, offer and relevant promotions

● Agree sales targets weekly with finance and commercial times to drive relevant supply of goods

So you can hit the ground running in this role, we’ll ideally want you to have the following experience and skills:

● Understanding of food-led foodservice and hospitality operations and how to positively influence foodservice profit and Loss

● Ability to work on own initiative

● Outstanding communication, collaborative working, internal and external relationship building and engagement skills across all levels

● Good commercial acumen

● Effective planning and time management

● Problem solving and innovative thinking

● Ability to work as a team and share best practice

● Experience of maintaining great customer experience and service standards

● Management experience in a Customer facing environment

● Stakeholder Management

We're foodmakers and shopkeepers. Together, #WeMakeMorrisons. And everyone’s welcome here. We work as one team to help feed the nation and make sure people can get the food they need. It’s all of our jobs.

As the only UK retailer with our own manufacturing business spread across 18 sites, not to mention nearly 500 stores, we’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food, sell it, or even join us in our head office, we’d love to meet you.

And with all the support you need to be your best, you won’t just help us make Morrisons - you’ll build a rewarding career for yourself, too.

We're a diverse and inclusive employer. And we don't just say it, we show it. Everyone is welcome at Morrisons!