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Reservations Manager

Apply now to become a Reservations Manager in Newcastle Upon Tyne!

Job description


Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we\u2019ve created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.

This is your opportunity to shine and be a part of something great.

We are waiting to hear from you.

About you & the role:

Ensure the smooth day to day running of the reservations department

You will manage the reservations including individual bookings, Groups and M&E to actively convert customer enquiries into confirmed sales.

Maximise all departments revenue opportunities

Attend weekly internal and strategy meetings

Review business plans, identify gaps and ensure proactive efforts to meet set targets

Train and develop our reception team within all things reservations

Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market

Generate a culture of high standards for relationship building, customer service, selling techniques, and billing and processing contracts

In the absence of the DOS, conduct property show-rounds and engage positively with walk-in clients, securing information for future follow up by the DOS.

Organise hotel promotional activities

Assist DOS/RSM in any additional projects that may occur.

Lead by example and happiness Self management and a proactive nature required

The role is Monday to Friday. Some flexibility is required for Duty Manager and evening shifts

Essential

Desirable

(E.g. Co-operation & communication skills, multi-skilled, self development, performance improvements)

  • Ability to work as part of a team who are based in multiple locations
  • Strong communication skills
  • Desire for career development

(E.g. Enthusiasm, able to work under pressure with changing priorities, motivational factors and attitudes)

  • Ability to plan and prioritise
  • Ability to organise self
  • Able to multi-task
  • Flexible & adaptable
  • Ability to build rapport
  • Attention to detail
  • Proven track record in previous role to deliver results / budgets / profit etc.

(E.g. Taking responsibility, can work without supervision)

  • Enthusiastic
  • Positive attitude
  • Ability to work without constant supervision
  • Ability to use initiative in order to be creative and innovative.

(E.g. Internal/External customer skills, anticipates needs, exceeds expectations, team worker, job knowledge)

  • Customer Focused / Can-do attitude
  • Understand internal and external customer needs
  • Open to new ideas
  • Cultural Awareness
  • Understanding the company standards, products and services
  • Excellent in Computer Technology (MS Word, PowerPoint, Outlook etc)
  • Understanding of the hotel industry standards, policies and procedures
  • Knowledge of the extended stay market
  • Knowledge of Opera and GRS

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

  • Contact: Staybridge Suites Newcastle
  • Reference: Caterer/NC739806NewRM
  • Job ID: 99964718

Extra information

Status
Closed
Education Level
Secondary School
Location
Newcastle Upon Tyne
Type of Contract
Full Time Jobs
Profession type
Management
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Newcastle Upon Tyne | Management | Manager Jobs | Full Time Jobs | Secondary School