Customer Service Advisor

Where: Darlington

Full time: Permanent

Salary: £21,408 plus an average of 15% on top of your salary as variable pay

Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Hourly rate: £10.98

The Role – Customer Service Collections

Are you someone who takes pride in building relationships and making a real difference to people lives?

We are looking for people like you to join our frontline Customer Service Collections team as an advisor. You will work in a truly special part of our business by really being there for our customers. Whether its questions about their bill or helping them navigate through some difficult financial situations, you will build personal relationships and be there for them when they need us the most. Working as part of a team this role is about showing empathy, showing compassion and delivering the EE values.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!

Wondering If You’re What We’re Looking For?

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• All of our shifts range between 08:00am and 06:30pm so you can balance your home life. To make it even better, weekend working is only one in every three weekends!
• A great starting salary of £21,408, plus an average of 15% on top of your salary as variable pay
• Our Smart working model which supports you to create a flexible working routine that works for you
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, helping you where it counts
• Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, for you and the family
• A share scheme where you can invest in the company at a discounted rate
• 25 days holiday with the option to buy more
• Optional Pension scheme to protect your future
• Critical Illness cover
• Gym membership discounts
• Discounts off attractions for the family all year round

The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

EE is part of the BT Group – When we connect for good, there is no limit to what we can achieve.