Customer Advisor - Collections

Start date: 18/11/24

Why this job matters

Are you someone who takes pride in building relationships and making a real difference to people lives?

We are looking for people like you to join our frontline Collections team as an advisor. You will work in a truly special part of our business by really being there for our customers. Whether its questions about their bill or helping them navigate through some difficult financial situations, you will build personal relationships and be there for them when they need us the most. Working as part of a team this role is about showing empathy, showing compassion and delivering the Plusnet values.

We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

What’s in it for you?

• A great starting salary of £23,504 rising to £24,064 after 8 months of being here
• Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.
• Online GP - giving you access to a GP vis telephone or video 24/7 for you and your immediate family.
• Flexible working, we believe in finding a way of working that fits around your life.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?