Job description
Role Responsibilities
- Undertake and review regular order acceptance audit, providing feedback, training and root cause analysis to improve order acceptance first pass yield.
- Manage daily customer master file audit and weekly re-sales audit, providing feedback as necessary to reduce audit errors.
- Reconcile customer Applications for Payment in line with customer requirements.
- Testing of any changes to ERP relating to order acceptance and billing
- Review order acceptance and billing processes to find ways to become more effective and efficient, train and implement these.
- Managing Docket of Hold and Decision to Bill updates, including updating customer specific special instructions
- Running and distributing reports relating to order acceptance and billing, including credits to be keyed, BIA, Dockets etc.
- To review on a weekly basis the RIF Tolerance Report and investigate any positive or negative tolerances to ensure the billing activity is corrected to remove any tolerances
- Write, manage, and update customer playbooks for billing requirements
- Maintenance of the Customer Allocation reporting
- Maintenance of customer register for e-billing requirements, increasing volumes to aid processing
- To ensure compliance of all monitored systems by reviewing CMR, investigate and resolve any liability issues
- Restricted processing of invoicing for specific accounts bound by contract not to be offshored. (IPSA, Metropolitan Police)
Person Specification
- Computer literate across various ERP systems
- Analytical with regard to data and reporting
- Ability to work in effective teams and work to deadlines
- An Organised and methodical approach to tasks
- A positive person, who looks for opportunity to achieve
Experience
- 2-3 years’ experience in an OTC processing or accounts environment
- Experience of working with complex customer billing requirements
- Organisational understanding and business awareness
- Experience within a busy environment where deadlines are critical
#LI-DD1
Extra information
- Status
- Closed
- Education Level
- Secondary School
- Location
- Birmingham
- Type of Contract
- Casual / Part Time Jobs
- Profession type
- Accountancy
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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