British Gas- Customer Operations Graduate Programme
We understand that our customers’ homes are their world. We want them to count on us to look after it. As an operational leader, what do you need to achieve today? Inspiring the people you manage to deliver exceptional results? Understanding the needs of our customers to enable you to develop a new product concept or customer service proposition? Creating and executing a dynamic operational plan that will enable your team to exceed performance targets? Introducing cutting edge energy-saving technologies and initiatives to customers? The answer is, of course, all of these things and many more. Variety, challenge and real responsibility are at the heart of this large, important and hugely rewarding part of Centrica’s business.
Job description
As a Customer Operations graduate working in British Gas, you will take responsibility for looking after our customers and the employees who work with them. Our customer-facing employees working in British Gas make up the largest part of our workforce and you will be part of the leadership team that ensures we deliver world-class customer service. Your team will count on you to deliver when it matters: professional advice and development, leadership, support and a measure of inspiration. Customers, contact centre teams, engineers, energy efficiency experts; they will all look to you for solutions, quick thinking and direction. Some of the most fundamental goals for our business – customer satisfaction, cost management and productivity levels – will fall within your remit. Accountability and ownership come quickly, as early in your experience you’ll take charge of projects to improve the way we do things. What you do each day will have measurable, high-profile results; this is the perfect environment in which to get noticed - fast.The Customer Operations Graduate Programme gives you the opportunity to work with a variety of different people, across a wide range of operations, as you spearhead the frontline of the business and develop your skills. The programme is unique in the breadth of experience you will get, not only over the duration of the scheme, but also within each placement. Naturally, the core part of your development programme is based around this experience, but you’ll also have the support of a mentor and graduate network as well as the guidance of the Customer Operations Graduate Talent Board. Development days, exposure to senior leaders and the opportunity to study for a related professional qualification round off the programme, standing you in good stead to become one of our senior operational leaders of the future.
We are looking for graduates who have at least a 2:1 degree in any discipline and can combine real ambition with genuine commercial savvy.
Extra information
- Status
- Closed
- Location
- the whole of UK
- Type of Contract
- Graduate Jobs
- Profession type
- Technical, Manufacturing / Industrial, Customer Service, Retail
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Cover Letter Required
- No
- Languages
- English
Get similar vacancies sent to your mailbox
Fill in below which area you are searching in for a similar function and don't forget your e-mail address!