Traffic Control Specialist at Mercedes-Benz in Maastricht, Holland

Job description

Main Responsibilities: 

• In rotating patterns responsible for the traffic control/ steering on the different markets within the CAC 
• Ensuring the correct operational capacity available intraday and therefore also responsible for the escalation process in case of an emergency causing an immediate need for personnel 
• Answering all queries relating to intraday workforce management and capacity within CAC (for example break planning and ensuring breaks) 
  
• Presenting reports and data analysis on different frequencies (daily, weekly etc.) 
  
• Having a supportive and advising role to operations regarding capacity issues on different management levels 
  
• Assist the team with development and implementation of new quality measures, instruments and/or systems, in line with the existing policies, guidelines and procedures, in order to support the business process and improve operational quality in an optimal way 
  
• Active participation in continuous improvement processes Making suggestions for improvements within budget
  

Requirements: 

• Strong analytical thinking 
  
• Ability to monitor several screens at once 
• Knowledge of contact centre planning & steering processes
• Knowledge in using and optimizing resource management tools, such as; Genesys, CMS and Cognos etc 
• Awareness of WFMT (Work Force Management Tool) developments (soft/hardware/new developments/products) 
• Knowledge of Excel 
• Fluent in English, written and verbally 
• Fluency in an additional European language is an asset 
• Excellent presentation, communication and documentation skills 
• Good problem solving and team working skills 
• Ability to work in high pressured and stressful situations 

What we offer:

• Holiday allowance- 8% of annual salary 
  
• Lucrative relocation package of up to €5,000. You will also be reimbursed for first arrival, housing fee, moving cost (max €1,500 one time moving fee
• Opportunity to work in a growing international company
• 208 vacation hours 
• Employee Car Program- discount on new or used Daimler brand car 
• Collective health insurance at discounted rates 
• Pension plan 
• Transportation plan; free bike every 3 years, free public transport or fuel costs (€130/month)
  Result orientated bonuses 
• The opportunity to grow and progress within the company
  

Extra information

Status

Closed

Location

Type of Contract

Graduate Jobs, Full Time Jobs

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Cover Letter Required

No

Languages

English