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Hebrew Customer Service Representatives for Telus International Europe

Currently Telus International Europe are searching for Customer Service Representatives in Sofia, Bulgaria. You will be acting as the first point of contact for all Hebrew customers handling inquiries and providing support through various channels. If you are searching for an exciting opportunity abroad then this is for you!

Job description

Responsibilities include:

  • Receiving and handling inquiries and provide support in the native language through inbound calls, email or chat applications
  • Receiving inquiries through inbound calls, emails, chat within a busy customer service team.
  • Acting as the first point of contact for all Hebrew customers
  • Data inputting and information management.
  • Liaising with the team leader to resolve any customer complaints/issues.
  • Perform and complete team related projects with minimal supervision
  • Other tasks that fall under the category of customer service
Candidate profile:
  • Fluent in Hebrew and English
  • 1+ year experience working within a customer support environment will be a plus
  • Excellent knowledge of MS Office
  • Detail-orientated and customer-focused approach
  • Result focused with demonstrating consistent success through data driven reporting
  • A great team player with strong problem solving skills with an interest in resolving customer issues

Benefits:

  • One of the best relocation packages – accommodation for one month then €150 per month provided to support rent.
  • Transport allowance is also included.
  • We also provide dedicated support prior your arrival and during your whole employment period in TIE Bulgaria, including: assistance in all the administrative steps that need to be made by a foreigner coming to work in Bulgaria, social and cultural integration, (organization of cultural and leisure events for your easier adaptation), free Bulgarian language courses in the office premises.
  • Attractive remuneration and supportive work-life balance policies
  • Amazing training & career development opportunities
  • Flexible working time schedule
  • Super interesting projects – from major airlines to pets’ accessories
  • Activities such as; Gym & yoga, tennis, free massages & psychologist, fruit & healthy days
  • International environment with colleagues and clients from all over the world

Interested? Click "apply now" and we will be touch shortly!

Extra information

Status
Closed
Education Level
College, University
Location
Nationwide
Type of Contract
Graduate Jobs, Full Time Jobs
Profession type
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
Yes
Languages
English, Hebrew

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