Job description
Key responsibilities:
- Maintaining the quality and efficiency in the Client Service Centre by consistently monitoring CSSs’ transactions
- Evaluating customer service system based on monthly performance reports and trends
- Assisting associates with customer situations by offering guidance and solutions on a daily basis
- Meeting with team on a monthly basis to evaluate the monthly results and discuss future goals
- Meeting with ACM on a daily basis to plan and review department performance
- Managing, motivating and inspiring team
- Analyzing operational trends and supporting the team members to improve their performance
- Communicating and being a focal point of dissemination of information from management to team and vice versa
Profile:
-
High school diploma or equivalent
- Native French speaker and proficient level in English
- 1 year experience in CSS (customer service system)
- Ability to use Internet applications
- Usage of MS Office
- Familiar with Mac OS X Application
- Excellent communication skills
- Problem solving
- Leadership
- Customer service oriented
Benefits:
- Competitive monthly gross salary
- Excellent relocation package offered
- Monthly performance bonus
- Ongoing paid training using the latest technology
- Extra overtime paid
- Free Greek courses
Interested? Click apply now and we will be in touch shortly!
Important: send your application in English
Extra information
- Status
- Closed
- Education Level
- Secondary School
- Location
- Nationwide
- Type of Contract
- Graduate Jobs, Summer / Holiday Jobs, Full Time Jobs
- Profession type
- Technical, ICT, Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Cover Letter Required
- Yes
- Languages
- English
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