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Customer Service Advisor at Just Eat in London

Topjob | London | Admin / Secretarial | Bar Staff / Waiters and Waitresses | Administrator | Casual Jobs | Summer / Holiday Jobs | University

The Customer Operations Team provides service to our customers and restaurant partners. The successful individual will be instrumental in delivering a world-class customer service. You will be responsible for engaging with both our customers and restaurant partners over the telephone, live chat and email. This role requires a real talent for customer service and a can-do attitude.

Job description

  • Part time and full time, shifts may include evenings and weekends.

  • Responsibilities:
    • Handling customer contact via multi channels phone, Live Chat, Emails and Social Media from our customers and restaurant partners
    • Satisfy customer requests to the highest standard and within service levels
    • Respond to customer correspondence promptly and to the highest standards, this will include complaint resolution
    • Ensure accurate recording and logging of all contact
    • Undertake any other reasonable duties & projects which may be required/necessary as part of the role

  • Essential Skills:
    • Previous experience working in a similar role
    • Excellent communication skills both written and verbal with strong attention to detail
    • Ability to communicate effectively with customers via telephone, chat and email, demonstrating customer focus and empathy
    • Ability to handle dissatisfied customers
    • The ability to keep calm under pressure
    • Basic IT skills: Google Docs, Word, Excel

If you are interested, please apply by registering on our website coople.com and a member of our team will be in touch within 24 hours.

**Please note that the minimum age to join Coople is 18 years old. We are unable to work with anyone below 18.**

Further Information

London, London
Working Hours
Type of Contract
Casual Jobs, Summer / Holiday Jobs
Type of Job
Admin / Secretarial, Bar Staff / Waiters and Waitresses
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required