Customer Operations Team Leader in Woodbridge

Job description

Customer Operations Team Leader   
FTC – 31^st December 2025  
Ipswich (3 days onsite per week)  
£35,000   

Closing date – 28^th March 2025

Who we are:

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

About the role:

As part of the Customer Operations Team, the Customer Operations Team Leader will; 

·        Plan daily, weekly, and monthly activities to meet customer needs and business objectives

·        Set clear purpose and SMART objectives to engage and motivate team members, ensuring delivery of agreed goals

·        Perform effective people management in line with business policies (e.g. Sickness, office attendance, performance, and behaviour) to optimise team capabilities and capacity

·        Ensure business and industry policies are managed and adhered to by addressing audit performance and training needs to meet regulatory, compliance and best practice standards

·        Interact with internal and external stakeholders, through problem solving and developing relationships, driving performance of both third parties and business areas

Who we’re looking for:

To be successful in this role:

·        You’ll be a problem solver, looking at process improvement and efficiencies, ensuring they meet the relevant objectives

·        You’ll thrive on collaboration – leading and motivating your teams and people outside of the department

·        You’ll have experience working with data and reporting, and be comfortable presenting findings to the leadership team

Rewards and benefits:

As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support

your lifestyle. If successful in this role, you’ll get:

·        A discretionary bonus depending on company performance

·        Private Healthcare with Vitality

·        SAYE (Sharesave): discretionary scheme from time to time

·        Personal accident cover

·        Group personal pension plan where we’ll pay up to 10%

·        Holiday 25 days plus bank holidays

·        Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.

Together, we make it happen.

At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach

here.

Talk to us about flexible working!

How to apply:

Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey.

If you want to find out more about Drax, check out our

LinkedIn page

We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com

If you’re an internal candidate It’s important to speak with your current line manager about your career development and any internal role you’re applying for.

 HYBR

Extra information

Status

Closed

Education Level

Secondary School

Location

Woodbridge

Type of Contract

Casual / Part Time Jobs

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English