Service Excellence Manager (Customer)

Job description

Role Title: Service Excellence Manager (Customer)

Role Purpose:

The role is a key position where you are responsible for supporting our goal to provide world-class customer service to our customers. You are expected to lead on our customer delivery and work closely with the Service Directors and other key stakeholders to provide necessary reporting, insight, and opportunities to improve. You are also expected to contribute towards customer experience initiatives and operational performance enhancements.

Key Accountabilities:

1. Support & lead on customer onboarding, journey & retention.
2. Ensure reporting from MI is accurate & relevant to drive continuous improvement.
3. Provide project & IT Support to stakeholders across LBS.
4. Identifying, building, and maintaining positive internal and external stakeholder relationships.
 

Key Enablers (knowledge, skills and experience):

• Ability to flex and deliver in a fast-paced environment.
• A solution-focused approach to complex operational problems.
• Experience in effectively managing a range of complex tasks and priorities, simultaneously.
• Proven track record in excellent facilitation, communication, and engagement at multiple levels.
• Ability to engage, challenge, and influence stakeholders.
• Is commercially astute.

#RMDFL

Extra information

Status

Closed

Education Level

Secondary School

Location

Manchester

Type of Contract

Casual / Part Time Jobs

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English