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Apple Genius Sales & Customer Service - Nationwide Vacancies

At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day.

What are you going to do:

As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own.

You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training.

What we offer

Jobs at Apple Stores are available at the following locations;

  • Aberdeen, Union Square
  • Basingstoke, Festival Place
  • Bath, SouthGate
  • Belfast, Victoria Square
  • Birmingham
  • Brighton, Churchill Square
  • Bristol, Cabot Circus
  • Bristol, Cribbs Causeway
  • Bromley
  • Cambridge, Grand Arcade
  • Cardiff, St David's 2
  • Edinburgh, Princes Street
  • Exeter, Princesshay
  • Gateshead, metrocentre
  • Glasgow, Braehead
  • Glasgow, Buchanan Street
  • Grays,Lakeside
  • Greenhithe, Bluewater
  • Kingston upon Thames, Bentall Centre
  • Leeds, Trinity System
  • Leicester, Hghcross
  • Liverpool,
  • London, Brent Cross
  • London, Covent Garden
  • London, Regent Street
  • London, Stratford City
  • London, White City
  • Manchester, Manchester Arndale
  • Machester,, Trafford Centre
  • Milton Keynes
  • Newcastle upon Tyne, Eldon Square
  • Norwich, Chapelfield
  • Plymouth, Drake Circus
  • Reading, The Oracle
  • Sheffield, Meadowhall
  • Solihull, Touchwood Centre
  • Southampton, WestQuay
  • Watford

What we ask

  • n/a
  • Strong people skills and a knack for problem solving.
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of customer appointments.

Additional Requirements

  • You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
  • You have excellent time management skills and can make decisions quickly.
  • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
  • You’re fluent in the local language.

    • Apply

    Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

    Extra information

    About Apple

    Apple revolutionized personal technology with the introduction of the Macintosh in 1984.

    Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.

    Apple Store Sales and Customer Service Opportunities

    The Apple Store is a retail environment like no other — uniquely focused on delivering amazing customer experiences. And we’re looking for incredible individuals to connect consumers and businesses to our amazing products. Apple Store employees are unique individuals whose varied talents and experiences bring value to the way they connect people with Apple. So whether you’re analytical or creative, tech savvy or a people person, the Apple Store provides an ideal opportunity to challenge yourself.

    Status
    Closed
    Education Level
    College
    Location
    Nationwide
    Type of Contract
    Casual / Part Time Jobs, Weekend, Summer / Holiday Jobs
    Profession type
    Customer Service, Retail
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Nationwide | Customer Service Jobs | Retail Jobs | Shop Assistant Jobs | Casual / Part Time Jobs | Weekend | Summer / Holiday Jobs | College