Communications Manager - Retirement

Job description

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

A Senior Account Manager has primary responsibility for the management of client accounts. You will focus on the accurate and timely delivery of work, ensuring commercial success for both client and agency. This is the ideal role for someone who is motivated and talented in building client relationships and managing multiple projects to tight deadlines.  

Client Delivery:  

• Coordinate and assist clients with planning, setting goals and objectives, and establishing timelines 

• Participate actively in client calls and run and control client meetings e.g. Take a central role in discussions on specific materials you are responsible for 

• Carry out regular client reviews to optimise ways of working  

• Develop, implement, and manage project plans in conjunction with the client  

• Initiate and promote continuous improvement of procedures, processes, standards to gain cost effectiveness and efficiency and execute implementation  

• Build and maintain strong client relationships 

• Meet regularly with clients’ team to plan and progress activity  

• Support the growth of our communications offer through opportunities to farm clients 

• Manage the level of service provided to assigned accounts to meet revenue, profitability and retention goals and client expectations  

• Develop and deliver detailed, accurate and timely revenue forecasts to principal consultants 

• Ensure that clients are aware of all the services the commas practice can offer 

Relationships: 

• Build strong relationships and own day-to-day account, project and stakeholder management and effective project implementation. 

• Brief creative teams in a simple, concise way, ensuring, at all times, that they are fully aware of the client’s requirements and have a written brief 

• Assist where possible with the coaching and development of more junior members of the team for example, Account Executives and Account Managers 

• Proactively support your manager, suggesting new ideas and questioning thinking where appropriate 

• Build and maintain relationships with creative, operations and the wider team including suppliers 

• Mitigate project conflicts by proactively seeking outcomes that are acceptable to all stakeholders. 

Administration: 

• Weekly completion and distribution of client status reports during live projects. 

• Completion and distribution of contact reports within 48hrs of a client meeting. 

• Ensure all jobs have a statement of work approved by internal stakeholders and the client. 

• Accurately record all chargeable and non-chargeable time. 

• Case study creation 

• Liaise with suppliers to chase invoices for the monthly invoicing process, where required 

Technical Knowledge 

• Competent technical specialist in internal communications or marketing, reward and benefits. 

• Specific experience in project management, problem solving skills, sound judgement, strong decision-making ability, confidence to make difficult decisions 

• Excellent communication skills 

Experience 

• Creative agency, marketing, communications, consultancy or HR communication experience required. 

Skills/other 

• Strong organisational, management and account planning skills with analytical skills and strong attention to detail  

• Work in a fast moving agency team environment with a high degree of complexity while also being able to operate independently and provide appropriate information and direction to other colleagues  

Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Casual / Part Time Jobs

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English