Customer Service Representative

Job description

Customer Service Representative

Location: Epsom

Hours: 9:00 – 5:30 OR 8:00 – 4:30

Salary: £25,000 (plus annual bonus & generous benefits)

Your Role:

Join our dynamic team and become the go-to expert for Mortgage and Savings Accounts! We’re looking for a detail-oriented, customer-focused individual to deliver top-tier service and seamless administration.

What You'll Be Doing:

Handle inquiries with confidence—whether over the phone or in person—ensuring every customer feels heard and supported.

Stay up to date with all our offerings and provide accurate information without giving financial advice.

Manage accounts, process completions, redemptions, payments, transfers, and customer updates.

Investigate lost accounts, process ISA transfers, and support mortgage arrears operations.

Assist with cashiering, liaise with external suppliers, and collaborate across departments to keep things running smoothly.

Handle administrative amendments, prepare customer correspondence, and review reports to maintain accuracy.

Participate in system testing, ensuring new products and updates function seamlessly.

Why Join Us?

Be part of a supportive and friendly team

Gain valuable experience in financial services

Enjoy varied tasks that keep every day interesting

Develop your expertise in mortgages and savings

If you thrive in a fast-paced environment and love delivering exceptional customer service, we’d love to hear from you!

Extra information

Status

Closed

Education Level

Secondary School

Location

Epsom

Type of Contract

Casual / Part Time Jobs

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English