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End User Support Specialist

nimbus is looking for an End User Support Specialist in London Area

Job description

Join our EUS team in London and play a crucial role in ensuring our employees' technology runs smoothly. You'll be the go-to person for technical assistance, providing essential support for our internal users.


What you'll be doing:

  • Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilising Jira for logging and tracking.
  • Provide hands-on hardware support, including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones.
  • Support software applications through installation, configuration, troubleshooting, and license management.
  • Address network and connectivity challenges, including Wi-Fi, VPN, and remote access for our distributed team.
  • Manage user accounts and access, ensuring appropriate permissions and resolving authentication issues.
  • Develop and maintain clear technical documentation and knowledge base articles for common issues.
  • Support new hires with onboarding and provide ongoing user training on IT systems and tools.
  • Implement and maintain system and software updates and security patches.
  • Contribute to the implementation of security best practices and assist with compliance requirements.
  • Monitor system performance and implement optimizations for speed and reliability.
  • Track service desk metrics and contribute to reporting on support activities.
  • Provide end-user support for IT projects, including testing and deployment of new systems.
  • Assist with data backup and recovery processes.


We're looking for someone with:

  • Proven experience in an end-user support role.
  • Strong problem-solving and analytical skills.
  • Familiarity with IT ticketing systems (Jira experience is a plus).
  • Solid understanding of hardware, software, and networking principles.
  • Excellent communication and interpersonal skills.
  • A proactive and customer-focused approach.


Ready to contribute your technical expertise to a supportive and dynamic environment in London? Apply now to join our EIT team!


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Extra information

Status
Closed
Education Level
Secondary School
Location
London Area
Type of Contract
Casual / Part Time Jobs
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Casual / Part Time Jobs | Secondary School