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Cisilion Support Services Administrator in Surrey

Cisilion delivers next generation IT infrastructure that transform the way that businesses work.

Job description

Cisilion is an award winning global systems integrator and managed service provider, working with clients in over 70 countries across 5 continents. We partner with leading technology vendors including Cisco, Microsoft, Riverbed, EMC, Palo Alto and Dell.

Our mission is simple – to inspire intelligent change by delivering next generation IT infrastructure that transform the way that businesses work

Cisilion’s success is based on really understanding our client’s needs, and doing everything we can to make sure we provide a service of the highest quality. Our people is what enables us to do this. They are the core of our business and are what make Cisilion such a great and fast growing company.

Administrative Responsibilities

  • Point of contact for all relevant NOC Administration
  • Monthly administrative support for Service Delivery Management
  • Service Reporting and associated data
  • Build and maintain relationships with key departmental stakeholders
  • Support audit activity as directed- upholding process certification process documentation
  • Central point of ownership of documentation relevant to Support Services ensuring department procedures are followed in collaboration with Service Delivery and Project Management
  • Minute taker and action publisher for relevant meetings as required and directed
  • Provide admin support to the NOC when required
  • Adept use of Microsoft Word templates for reporting each month
  • Custodian of regular and relevant inter-departmental communications
  • Update system data and technical documentation as directed
  • Creation of ad-hoc supporting Excel workbooks
  • Stay up to date with the latest Microsoft Office applications
  • CSIP & SIP Admin
  • Data
  • Manipulate smartPORTAL to glean NOC Engineering statistics as directed by the Head of Support Services
  • Manipulate smartPORTAL/CRM to glean Service Delivery Management statistics as directed by Service Delivery Management
  • Manage Credit Support information by Customer ensuring they are relevant, appropriately spend and expired and up to date
  • Contingency Responsibilities
  • First Line call handling

Skills Required

  • Strong Analytical skills
  • Experience using Microsoft Office (Word, Excel, PowerPoint, Outlook) in depth
  • SharePoint or other web-based administration
  • Technical appreciation (bias) - Desktop, Networking
  • First-rate written skills
  • Great attention to detail
  • Excellent telephone/verbal skills (clear and concise)

Extra information

Education Level
Type of Contract
Full Time Jobs
Type of Job
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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