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Head of Service Operations

Oyster Recruitment Limited is looking for an Head of Service Operations in Farnborough

Job description

Head of Field Operations UK


Our client seeks a confident, commercially minded leader to head a high-performing Service team, delivering outstanding customer experience while driving revenue and continuous improvement.


This hands-on leadership role will oversee service operations, leading people, preventing issues, and enhancing every step of the customer journey.


Key Responsibilities:

  • Lead and develop a field-based team of engineers and regional managers to meet KPI’s and deliver exceptional service.
  • Manage daily operations including job scheduling, callouts, stock, and quality control.
  • Track performance metrics like first-time fix rates, SLA compliance, chargeable time, and customer satisfaction to drive improvements.
  • Collaborate with Sales and Customer Service to identify revenue opportunities and support upsells
  • Handle customer escalations quickly to ensure lasting solutions and process enhancements.
  • Structure and equip the department to support business growth and service delivery


What They’re Looking For:

  • Proven experience leading service or engineering operations, preferably in field-based or technical settings
  • Coaching-led leadership style with a record of building and motivating high-performing teams
  • Strong decision-making skills, commercial awareness, and the ability to improve margins
  • Comfortable using performance data to guide decisions
  • Excellent communication and influencing skills at all levels
  • Full UK driving licence and willingness to travel nationwide weekly


Benefits

  • Company car
  • Annual performance bonus based on KPI achievement
  • 25 days holiday, gradually increasing to 28 after 5 years’ service
  • Private medical cover
  • Life assurance
  • Company pension scheme
  • On-site parking


If you’re a forward-thinking leader passionate about problem-solving and delivering excellent service, apply now to advance your leadership career.

Extra information

Status
Closed
Education Level
Secondary School
Location
Farnborough
Type of Contract
Casual / Part Time Jobs
Profession type
Logistics jobs
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Logistics jobs | Casual / Part Time Jobs | Secondary School