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Customer Service Specialist / Call Center Agent in London

Do you speak one of the following languages: English, German, French or Italian? Are you sociable? Then this job is for you. There is no need to go to the office every day. You will work directly from home.

Job description

The Appliance Customer Service Specialist is
responsible for ensuring, fast, friendly, and accurate processing of Appliance
customer transactions. The primary responsibilities of a Customer Service
Specialist are to provide an excellent customer experience through calling the
customer prior to delivery to verify delivery location, in-home path, customer
measurement of product placement, and appointment window. This role is also
responsible for supporting the sales floor in customer follow up, which may
include scheduling deliveries, checking on purchase orders or doing a stock
check. The Customer Service Specialist is also responsible for supporting the
Inventory processes, which may include warehouse functions such as unaccounted
research, receiving, shipping and will calls. This role keeps the Customer
Service work center well organized by creating solutions to organizational
challenges, they are also responsible for selling Accessories and General
Service contracts to customers during review of sales order.

As an Appliance Customer Service Specialist, you will:

  • Call customers prior to delivery to verify delivery location, in-home path, customer measurement of product placement, and appointment window.
  • Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner.
  • Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
  • Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
  • Complete shipping invoices and reconciliation reporting.
  • Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls.

60000 GBP / per annum

Extra information

Education Level
Secondary School, College, University, Other
Type of Contract
Summer / Holiday Jobs, Full Time Jobs, Temporary Full Time
Type of Job
Sales, Customer Service, Retail
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

London | Sales Jobs | Customer Service Jobs | Retail Jobs | Call Centre Staff | Help Desk Employee | Webcare Employee | Commercial Assistant | Sales Representative | Account Manager | Shop Assistant | Cashier | Summer / Holiday Jobs | Full Time Jobs | Temporary Full Time | Secondary School | College | University | Other

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