Product Researcher in London Area

Job description

Product Researcher

The Department – Product

Are you a curious, action-oriented problem solver who loves getting stuck into discovery, prototyping, and user engagement? We're looking for a Product Researcher to join our growing team—someone who thrives on working across the product lifecycle, from exploring ideas to shaping features and championing adoption.

This role is deliberately cross-functional, sitting at the intersection of product strategy, research, design, and delivery. You’ll combine a passion for understanding user needs and market opportunities with hands-on prototyping and creative product engagement. Whether you’re validating an idea, running a workshop, or crafting internal product content—your mission is to help the Product team build things that matter.

Duties and Responsibilities

Product Research and Discovery

• Conduct user research to uncover needs, pain points, and behaviours—via interviews, workshops, shadowing, surveys, and feedback forums.
• Carry out competitor and market research to understand trends, benchmarks, and opportunities for differentiation.
• Translate insights into clear user problems, jobs-to-be-done, or feature opportunities to guide product direction.
• Help shape and maintain user research repositories and insight libraries to support continuous discovery.

Prototyping and Experimentation

• Support the development of prototypes—from sketches and mockups to clickable journeys and lightweight MVPs.
• Pair with product managers and engineers to design and iterate on early-stage concepts rapidly.
• Help plan and run usability tests and pilot phases to validate desirability, usability, and fit.
• Gather and synthesise feedback to inform product decisions and iteration paths.

Product Engagement and Support

• Act as an advocate for the Product function—building visibility through demos, events, forums, and communications.
• Help co-ordinate early access programmes, user communities, and feedback cycles.
• Develop engaging internal content such as guides, FAQs, release communications, and training material.
• Support live products by capturing insights, triaging feedback, and identifying opportunities for enhancement or optimisation.

Skills/Experience

Professional Experience

• 3+ years of experience in a product, UX, research, or innovation-related role.
• Demonstrated ability to lead or support user research and translate insights into action.
• Hands-on experience working on digital product development, ideally in agile or cross-functional teams.
• Exposure to low-code or rapid prototyping tools (e.g., Figma, Power Platform, or similar) is a plus.
• Experience engaging stakeholders and running events, user sessions, or workshops is highly valued.

Research and Prototyping Skills

• Comfortable designing and conducting research with a range of methods (qualitative and quantitative).
• Able to work with ambiguity and shape ideas into testable hypotheses or product concepts.
• Experience testing prototypes and gathering actionable feedback to drive iteration.

Communication and Product Marketing

• Excellent written and verbal communication skills—able to convey product vision, updates, and insights clearly and engagingly.
• Experience producing user-facing documentation, visuals, or internal product marketing materials.
• Confident presenting to users and stakeholders across different levels and roles.

Personal Attributes

Proactive and entrepreneurial: You’re hands-on, always looking for ways to contribute, and unafraid to take the lead.

User-obsessed: You care deeply about understanding and solving real user problems.

Creative and curious: You love exploring new ideas, methods, and tools to test and learn.

Collaborative: You thrive in a multidisciplinary environment and are comfortable switching hats.

Outcome-focused: You care about impact and know how to balance rigour with pace.

Extra information

Status

Closed

Education Level

Secondary School

Location

London Area

Type of Contract

Casual / Part Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English