ER Advisor in Royal Tunbridge Wells

Job description

We’re currently seeking an Employee Relations Advisor to join our People Services team on a full-time permanent basis. If you have a background working within an HR Shared Services environment and a passion for helping others, we’d love to hear from you!

As an Employee Relations Advisor, you’ll be responsible for triaging our customers to the most appropriate solution, whether that's providing advice over the phone, managing cases through our case management systems in and MyWorkday, or supporting managers during team calls. The tasks within the People Services ER team are diverse and include providing guidance on absence, flexible working, management of fixed term contracts, new starter occupational health, OH / workplace assessments, equipment procurement, and performance improvement.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Managing a portfolio of MyWorkday cases.
• Ensuring issues are escalated as appropriate.
• Actioning workflow to ensure activity is prioritised.
• Maintaining the quality of the data in MyWorkday.
• Managing data integrity and ensure standards for audit requirements are delivered that meet legal and business requirements.
• Responsible for provision of HR support and advice to employees, managers and candidates.
• Administering the processes and provision of advice and guidance ER.
  
  
  

What you’ll bring:

• Experience of working in an HR Shared Services team.
• Customer focused with the ability to connect with a variety of people over the phone and in writing whilst conducting yourself in a professional manner.
• Analytical, highly organised with exceptional attention to detail.
• Understands and demonstrates the importance of Data Protection and its associated risks.
• Stakeholder Management experience.
• Computer literate with experience of MS Office and HR systems.
• CIPD qualification would be advantageous together with experience of providing ER advice at Tier 1 & 2 level.
  
  
  

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £27,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
  
  
  

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to martin.eels@axa-uk.co.uk.

Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.

Extra information

Status

Open

Education Level

Secondary School

Location

Royal Tunbridge Wells

Type of Contract

Casual / Part Time Jobs

Published at

04-12-2025

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English