2x Digital Customer Service Advisor - Nights in Warrington

Job description

Customer Service Advisor - Night Shifts

Location: Warrington - fully office based

Salary: £26,672 + increased pay for night shift

Hours: Night Shift, weekend work included - full time

Why Join Us?

Are you passionate about helping people and thrive in a fast-paced environment? My client is looking for a Customer Service Advisor to join their vibrant Warrington team on night shifts.

This is more than just a job - it's an opportunity to:

• Work in a supportive and inclusive environment that values your skills.
• Access comprehensive training, flexible shifts, and great employee benefits.

If you enjoy providing outstanding customer service and want to be part of a team that celebrates diversity and personal growth, this role is perfect for you.

What We Offer

• Competitive salary: £26,672 per year + bonus opportunities and generous pension contributions.
• Flexible working: Shift patterns designed to fit your lifestyle, including enhanced maternity/paternity leave.
• Perks and discounts: Exclusive employee discounts at major online and high-street retailers.
• Development opportunities: Ongoing training and career progression in a dynamic, inclusive team.

Your Role

As a Customer Service Advisor - Night Shifts, you'll play a key role in supporting customers across multiple platforms. Your responsibilities will include:

• Handling inbound customer queries via phone, email, and live chat with warmth and professionalism.
• Providing accurate account support and maintaining precise records.
• Collaborating with other departments to resolve complex queries efficiently.
• Escalating sensitive issues promptly to maintain customer satisfaction and compliance.
• Staying up-to-date with promotions, procedures, and product knowledge.
• Working fixed night shifts, including weekends, after on-site training.
• Supporting your team by sharing best practices and fostering a positive work culture.

About You

We're looking for someone who can combine empathy with efficiency and thrive in a team-oriented environment. Key qualities include:

• Experience in a customer-facing role (phone, email, or live chat).
• Strong communication skills, both verbal and written.
• Excellent organisation and attention to detail.
• Team player mentality with willingness to share knowledge and collaborate.
• Adaptable and eager to learn new systems and processes.
• Understanding of diversity, inclusion, and regulatory compliance.
• Flexibility to work night shifts and weekends as required.

Why This Company Stands Out

This organisation is committed to supporting employees as much as customers. Highlights include:

• A culture of continuous learning and professional growth.
• Flexible shift patterns tailored to employee needs.
• Inclusive policies with reasonable adjustments provided throughout recruitment and employment.
• Rewarding benefits including competitive pay, bonuses, and discounts at top retailers.
• Open, supportive leadership that encourages communication, collaboration, and career progression.

How to Apply

If you want to join a friendly, inclusive team and enjoy excellent benefits, this is your chance!

Apply today by clicking the link provided - our recruitment team will reach out if your profile matches the role.

Keywords: customer service, night shifts, flexible shifts, training, employee discounts, inclusive workplace

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Extra information

Status

Open

Education Level

Secondary School

Location

Warrington

Type of Contract

Casual / Part Time Jobs

Published at

15-12-2025

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English