Audio Visual Team Leader in London Area

Job description

Our client is a well-established audio-visual integrator, delivering innovative AV and event services to a diverse range of partners. They are now seeking an experienced AV Team Lead to join our London team and serve as a key representative onsite. This role offers an exciting opportunity to help shape and elevate an established service, supported by a benefits package that reflects the seniority and impact of the position.

Competitive Salary + Company Benefits

Operational Responsibilities

• Service ownership of all aspects of day-to-day delivery to our clients and partners

• Primary point of contact onsite for the client

• Staff management for onsite team(s) and rota

• Provide comprehensive reporting to the service delivery and account manager

• Attend monthly and quarterly service review meetings

• Provide a senior level of technical support at the point of escalation

• Operational coordination between the client’s teams, including the technical helpdesk, field service, project teams, and client liaison

Onsite Expectations

• Strong leadership and team-building initiatives

• Onboarding and training of new staff members

• Conduct regular one-to-one meetings with individual staff members

• Conduct weekly meetings to consistently improve the onsite service

• Identify and support training requirements or skills gaps within the team

• Assist HR with return-to-work interviews, probation reviews, and incident investigations

• Assist with the recruitment process when required, including interviews and providing feedback to the recruitment officer

• Performance improvement management as required

Preferred Experience

• Minimum of five years of corporate AV support experience

• Previous experience managing a team

• Ability to mentor, train, and develop team members

• Knowledge of audio-visual systems and technologies

• Knowledge of event audio, video, and lighting equipment (digital and analogue)

• Ability to quickly adapt to changing needs, infrastructure, and evolving business processes

• Ability to analyse metrics, extract trending data, produce status reports, and provide continuous improvement recommendations

• Ability to multitask and work under pressure to strict deadlines

• Remain client-facing and calm under pressure at all times

• Excellent communication, time management, presentation, and organisational skills

• Enthusiastic and self-motivated

• Ability to establish productive relationships at all levels

• Ability to use initiative appropriately

• Customer-focused with a friendly, welcoming, and helpful manner

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Casual / Part Time Jobs

Published at

10-12-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English