Clinical Operations Lead in London

Job description

About Numan

Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.

Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.

To deliver on our transformative mission, we are guided by our 5 company values:

• Patients first.
• Learn Fast.
• Own the quality.
• Succeed together.
• Care deeply.
  
  

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!

The Role

We’re seeking a Clinical Operations Lead to join Numan’s Clinical Operations team, supporting the safe, effective, and high-quality delivery of our services. In this hands-on role, you’ll be at the centre of service delivery, combining direct clinical involvement with operational oversight to ensure care is delivered consistently, safely, and in line with governance standards.

You’ll provide a trusted point of oversight for complex cases and operational challenges, supporting clinicians to perform at their best while embedding scalable processes, streamlined systems, and measurable improvements. You will balance day-to-day service delivery with ongoing process enhancements, helping create efficient, high-quality services.

You’ll be:

• Providing safe, effective, and high-quality patient care as a practising clinician.
• Leading a team of Team Leads and GP Leads.
• Overseeing day-to-day service delivery, ensuring clinical safety, SLA adherence, and operational efficiency.
• Monitoring and reporting on key performance and cost metrics, using these insights to improve service delivery, enhance clinician utilisation, and increase workforce efficiency.
• Supporting team performance management through data insights and automation.
• Maintaining accurate documentation and streamlining processes, leveraging technology and automation to scale operations.
• Mapping and understanding the end-to-end clinical journey, including data points contributing to clinical operations metrics.
• Ensuring all clinical processes comply with CQC standards and maintain inspection-ready documentation.
  
  

We’re looking for someone who has:

• Experience leading clinical teams in operational or management-focused roles in digital health or tech-enabled healthcare settings.
• Experience scaling high-volume clinical services safely and efficiently in fast-paced or high-growth environments.
• The ability to balance day-to-day operational execution with process improvement initiatives that streamline workflows and improve outcomes.
• Experience using clinical and operational data to monitor performance, identify risks, and support actionable improvements.
• Experience implementing or working with technology-enabled workflows, including automation and AI, to enhance efficiency, safety, and team effectiveness.
• Applied clinical knowledge in practice, either as a registered clinician or through hands-on experience working closely with prescribers and multidisciplinary teams.
• Experience collaborating across functions (e.g., product, operations, commercial) to ensure clinical decisions and processes are effectively implemented in practice.
  
  

It’s a bonus if you have:

• Familiarity with automation, AI, or tech-enabled workflow optimisation.
• Experience supporting CPD or case-based learning for clinical teams.
  
  

Our Benefits Include...

- Share options.

- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).

- Health insurance with Vitality .

- Enhanced maternity and parental leave.

- Nursery benefit provided by YellowNest .

- Employee assistance programme (access to therapy, financial planning and discounts).

⚖ - Generous pension (includes both employee and employer contributions).

- Flexible working options, including a dog-friendly office in Farringdon.

- Personal training and development budget via Learnerbly.

- Wellhub membership, giving you access to over 2,000 locations in the UK.

☕ - Free office snacks including breakfast items, soft drinks, tea and coffee.

- Cycle to work scheme.

- Season ticket loan.

% - Discount on Numan products for your friends and family.

- Paid volunteering days.

- An additional 2 weeks off once you reach your 5th anniversary with Numan.

Diversity at Numan

At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.

We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.

Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Casual / Part Time Jobs

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English