Operations Coordinator | Residential Developments (12 month FTC) in London

Job description

Who Are We

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart

here

.

About The Role

The Residential Investment team are looking for an individual who can deal with a range of responsibilities, someone who is also highly organised and proactive with a high level of personal initiative. This is a 12 month Fixed Term Contract position.

The role will include general administration and support for the team including collaborating with colleagues from across the team and the broader business to improve the efficiency and effectiveness of our real estate professional.

Responsibilities

Financial and Reporting Management

• Oversee invoicing processes, including issuing invoices, managing the monthly billing schedule, and tracking fee income.
• Manage fee reconciliation, bad debt reporting, and liaise with the accounts team for regular reviews of debtors.
• Support Work in Progress (WIP) and budget meetings for the team.
• Attend management and accounts meetings as required to review financial performance and operational efficiency.
  
  

Compliance, Systems and Process Management

• Ensure all best practice guidelines are adhered to across the teams.
• Monitor and uphold GDPR compliance and data protection standards.
• Oversee team training completion, ensuring compliance modules and office updates are up to date.
• Maintain and monitor the effective operation of CRM (HUB) and Knight Frank systems within the department.
• Support onboarding of new starters, coordinating system access, inductions, and IT requests.
  
  

Marketing and Business Development Support

• Collaborate with the Marketing team to plan and coordinate events, including client functions and internal initiatives where necessary.
• Assist with marketing collateral such as track records, CVs, and pitch packs.
• Create and send Dotmailer (EDM) campaigns as required.
• Support social media activity, particularly LinkedIn.
• Contribute to charity and volunteering initiatives and track progress toward team goals.
  
  

Administrative & Team Support

• Coordinate IT self-service requests for team members, including new starters and temporary staff.
• Process expense claim forms for partners on a monthly basis.
• Organise business generation events, client meetings, and lunches.
• Maintain the team holiday diary and support general scheduling requirements.
• Assist with partner diaries, arranging meetings with clients and internal stakeholders.
• Keep the CRM system (HUB) up to date with client information, referrals, and interactions.
• Prepare agendas, reports, and papers for internal and client meetings.
• Monitor subscriptions and professional memberships, ensuring renewals are up to date.
• Maintain the team’s Work in Progress schedule.
• Book travel for the team including hotels, trains, flights.
• Support onboarding of new graduates every six months.
• Onboard new instructions (COI, CDD, Counterparty CDD, Contacts, master list, referrals).
• Booking internal/external meeting rooms
  
  

Key Experience And Skills Required

• 2+ year experience in a similar/support-based role preferred
• Real estate experience preferred
• Proficient with Microsoft packages including PowerPoint, Excel, and Word.
  
  

If you’re looking to take the next step in your career and thrive in a supportive and high-performing environment, we would be delighted to hear from you.

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Casual / Part Time Jobs

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English