Customer Success Management Associate (Insurance) in London

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills And Competencies

• Minimum 2 years of experience in the insurance industry
• Familiarity with catastrophe risk modeling or risk management
• Thrives in a fast paced environment requiring learning on-the-job
• Excellent client-facing skills with the ability to relay complex and technical concepts to broad audiences
• Comfortable engaging with a broad range of people and roles across customers and colleagues
• Proactive mindset with an instinct for action and making positive impact
• Uses data and technology, including generative and agentic AI, to make fast progress and to take decisions
• Ability to identify opportunity for improved customer outcomes, and to develop plans accordingly
  
  

Education

• Bachelor’s degree in any discipline with a strong academic track record
  
  

Responsibilities

• Accountable for the customer success of a portfolio of re/insurance customers
• Responsible for the delivery of specific customer activities supporting colleagues managing large relationships
• Lead customers through the business and/or technology change required to successful adopt Moody’s models, products, and data to perform their business
• Act as a strong client advocate
• Actively participate in regular account meetings to inform and deliver strategic plans
• Identify and contribute to account renewal and risk mitigation activities
• Ensure customers receive positive experience and outcomes from their post-sales engagements
• Lead clients through their use of Moody’s solutions in reacting to major industry events (e.g. Large natural catastrophes)
• Deliver client onboarding and training for new products and services
• Work both independently and with a team
  
  

About The Team

You will join Moody’s Insurance Customer Engagement team and focus your time and energy on delivering exceptional experience and outcomes for our customers, ensuring they derive maximum value from Moody’s products and solutions. We partner closely with several adjacent teams including Sales, Product, Modelling, and Engineering. Our top performers operate with a passion for customer success - investing in every customer and colleague relationship, focusing on outcomes not activities, and acting with urgency to maximize impact. We foster a collaborative, innovative environment where our people are encouraged and empowered to positively influence the global risk management industry.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Casual / Part Time Jobs

Published at

16-12-2025

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English