Operations & Front of House Associate in London Area

Job description

Pay: Competitive

Location: Central London

Full Job Description

As we continue to expand, we are seeking a proactive, articulate, and service-driven English & Chinese speaking Operations & Front of House Associate to support the smooth running of our clinic and elevate the experience of every patient who walks through our doors.

Key Responsibilities:

• Welcome and assist patients with onboarding, enquiries, payments, and service guidance
• Provide clear information on treatments and pricing; support light upselling
• Maintain a calm, clean, and professional reception area
• Manage schedules, appointments, and practitioner coordination
• Issue invoices and support corporate billing
• Track daily clinic operations, including stock, patient flow, and conversions
• Handle procurement of medical supplies, office items, and marketing materials
• Liaise with vendors, labs, and delivery partners
• Support SOP updates, handovers, and workflow improvements
• Conduct follow-ups to ensure excellent continuity of care

What You’ll Need to Succeed:

• Excellent verbal communication; comfortable maintaining 15+ minute phone conversations
• High emotional intelligence—empathetic, attentive, and patient-centred
• Professional presence and polished face-to-face service style
• Strong organisational and multitasking skills
• High attention to detail with consistent follow-through
• Quick learner who adapts easily to new systems and processes
• Self-starter who takes initiative and ownership without waiting for instructions
• Resilient and persistent, especially in busy clinic periods
• Creative thinker who brings fresh ideas to improve patient experience and operational efficiency

Language Advantage:

Chinese (Mandarin) and English

Staff Perks

• Complimentary flu jabs
• Discounts on premium health & wellness treatments
• Regular team events and socials

Work Schedule

• Monday to Friday
• Weekend availability required (rota-based)

For further information, send your CV to: info@mediihealth.com before Monday, 15 Dec 2025.

Extra information

Status

Closed

Education Level

Secondary School

Location

London Area

Type of Contract

Casual / Part Time Jobs

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English