Maintenance Supervisor - Residential in London Area

Job description

Criterion Hospitality is a forward-thinking, guest-focused hospitality group renowned for creating exceptional living environments across our residential and hotel portfolio. We take pride in delivering high-quality accommodation, outstanding service, and safe, well-maintained properties for all residents.

We are now seeking an experienced Residential Maintenance Supervisor to join our team and play a key role in ensuring our buildings remain safe, functional, and well-presented at all times.

The Role

As the Residential Maintenance Supervisor, you will lead the day-to-day engineering and maintenance operations across our residential estate. You will supervise a small maintenance team, manage contractor performance, and ensure all preventative and reactive maintenance tasks are completed to the highest standards.

This is a hands-on role suited to someone with strong technical knowledge, excellent communication skills, and a passion for delivering great service in a residential environment.

Key Responsibilities

• Oversee and coordinate all planned preventative maintenance (PPM) and reactive repairs across the property.
• Supervise a team of maintenance operatives, providing leadership, support, and task allocation.
• Ensure all building systems (mechanical, electrical, plumbing, fire safety, HVAC) operate effectively and are compliant with statutory regulations.
• Conduct regular property inspections, identifying risks, defects, and improvement opportunities.
• Manage contractors and suppliers, ensuring high-quality workmanship, safe practices, and adherence to SLAs.
• Maintain accurate maintenance logs, records, and compliance documentation.
• Respond promptly to resident requests, ensuring issues are resolved efficiently and professionally.
• Support refurbishment, upgrade, and project works as required.
• Promote a culture of safety, quality, and outstanding resident experience.

About You

• Previous experience in a maintenance supervisor or senior maintenance technician role, ideally within residential, hospitality, or commercial buildings.
• Strong technical knowledge across building services (electrical, plumbing, heating, general repairs).
• Excellent organisational and problem-solving abilities.
• Confident in leading a team and managing contractors.
• Strong communication skills with a customer-focused approach.
• Ability to work proactively, think ahead, and remain calm under pressure.
• Relevant trade qualification (electrical, plumbing, HVAC or similar) – desirable.

Extra information

Status

Closed

Education Level

Secondary School

Location

London Area

Type of Contract

Casual / Part Time Jobs

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English