Client Services Team Lead in London Area

Job description

Fox Williams offers a unique opportunity to advance your career in a personable, progressive and entrepreneurial environment. Our people and culture are important to us and central to everything we do. We continually strive to create and maintain a friendly and supportive environment for our staff. You will quickly get to know everyone from the Senior Partner to the most junior staff. Whilst we are recognised for our strong culture and investing in our people, we are equally well known for our high profile matters, quality of our work and solving our clients’ most complex legal issues.

Fox Williams is committed to creating a more diverse workforce which better reflects the demographics of society and the broad range of clients for whom we work. We collaborate with our recruitment agents to seek a broad talent pool for all of our roles. We are passionate about working in an inclusive environment and successful candidates will be required to uphold this.

The opportunity

To provide and maintain a great service to the Visitors, Partners and staff of our busy City Legal Firm, whilst maintaining a friendly professional approach. Making sure the firm’s high standards are met each day and that every team member is valued.

Responsibilities

• Making sure the daily rota for Client Services is current and up to date.
• Leads and motivates the team, evaluating and discussing training with the Office Manager should any be required.
• Responsible for making sure the Client Services team are punctual and reporting any lateness to the Facilities / Office Manager
• Responsible for the presentation and appearance of the Client Services team and that the current uniform is always worn
• Taking responsibility of any spending on the company’s credit card and processing the receipts ready for accounts.
• Opening up and preparing the Reception and Meeting rooms for the day ahead.
• Greeting clients and visitors on arrival.
• Answering all calls internal and external in a friendly manner.
• Managing the switchboard efficiently
• Proactive in working with the Marketing team to plan, set up and host events.
• Liaising with colleagues to book and set up internal and client meetings.
• Ordering and preparing the catering for in house lunches and meetings.
• Maintaining stock levels and supplies within meeting rooms and T Points.
• Keeping Meeting rooms and T Points clean at all times.
• Preparing new starter passes and forms.
• Responsible for keeping an accurate record of Temporary Passes and keys.
• Building strong friendly relationships with other departments to create a great team ethic.
• Ad hoc copying and scanning for visitors.
• Administrative duties.
• Setting up of IT equipment in meeting rooms.

Personal attributes and skills

• Excellent communication skills, with the ability to adapt and communicate with colleagues and clients in a highly pressurised environment.
• A professional telephone manner.
• Fosters strong team ethic.
• A flexible, pro-active and co-operative approach to work, particularly in relation to availability and cover.
• Experience of working in a busy professional services firm, ideally a law firm.
• Excellent prioritisation skills.
• High attention to detail.
• Confident IT skills and willing to learn new systems.

Extra information

Status

Closed

Education Level

Secondary School

Location

London Area

Type of Contract

Casual / Part Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English