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Customer Success at VC-backed fintech platform in Greater Portsmouth Area

Jack & Jill is looking for an Customer Success at VC-backed fintech platform in Greater Portsmouth Area

Job description

This is a job that we are recruiting for on behalf of one of our customers.

To apply,

speak to Jack

. He's an AI agent that sends you unmissable jobs and then helps you ace the interview. He'll make sure you are considered for this role, and help you find others if you ask.

Customer Success

Company Description: VC-backed fintech platform

Job Description:

Join a fast-growing fintech platform as a Customer Success professional, playing a pivotal role in supporting customers and founders. You’ll bridge customer insights with internal teams, drive operational efficiency, and contribute to product, marketing, and growth strategies. This is a high-impact role in a dynamic startup environment.

Location: Leicester, UK

Why this role is remarkable:

  • Work directly with founders and gain exposure to all areas of a fast-scaling fintech startup.
  • Backed by top-tier VCs, reflecting strong market position and growth potential.
  • Key role in connecting customer insights with product, marketing, and operational decisions.

What you will do:

  • Serve as the operational bridge between customers and internal teams, ensuring feedback and issues are captured and actioned.
  • Handle customer queries across email, live chat, and phone with timely, empathetic support.
  • Collaborate with founders on high-priority operational tasks, including reporting and data analysis.

The ideal candidate:

  • Proven experience in customer support, customer experience, or operations.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Comfortable working closely with founders in a fast-moving startup environment.

How to Apply:

To apply for this job speak to Jack, our AI recruiter.

Step 1. Visit

our website

Step 2. Click 'Speak with Jack'.

Step 3. Login with your LinkedIn profile.

Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.

Step 5. If the hiring manager would like to meet you, Jack will make the introduction.

Extra information

Status
Closed
Education Level
Secondary School
Location
Greater Portsmouth Area
Type of Contract
Casual / Part Time Jobs
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Casual / Part Time Jobs | Secondary School