IT Apprentice (M/F/D)* in Market Harborough

Job description

As an apprentice, you’ll work alongside experienced professionals, supporting IT systems, troubleshooting technical issues, and learning to maintain essential infrastructure. Whether you're a recent school leaver or looking for a career change, this program will provide the training and mentorship needed to thrive in the ever-evolving tech industry.

What you'll be handling:

• Providing 1st and 2nd line user support via calls and logged issues on the ticketing system.
• Managing and troubleshooting site-to-site and client-to-site VPNs using appropriate tools.
• Proactively identifying and addressing ongoing technical issues, analysing reports to pinpoint root causes, and working with the Development Team to implement solutions or deliver training.
• Escalating 3rd line issues while maintaining client communication until resolution.
• Assisting in the support and maintenance of networks and servers.
• Conducting Warehouse Control Systems code and module testing to support system upgrades and enhancements.
• Working towards your accreditation.
  
  

What you'll need:

• Minimum of 3 A-Levels
• A passion for IT
• self-driven and keen to learn
• Microsoft Office skills
• Proficient communication skills
  
  

*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.

Extra information

Status

Closed

Education Level

Secondary School

Location

Market Harborough

Type of Contract

Casual / Part Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English