Techical Support Lead

Job description

Job description:

Technical Support Lead (Payments / API / Incident Management)

Location: Reading
Competitive salary + benefits

ClearAccept is expanding, and we’re hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used by 5,000+ merchants.

This is a high-impact role where you’ll work closely with Engineering, SRE, DevOps, Product and Operations to keep our platform stable and continuously improving as we scale.

What You’ll Be Doing

• Lead and manage technical incidents and escalations

• Triage and prioritise support tickets with Dev/SRE/DevOps

• Investigate issues using Datadog, Postman, SQL, MongoDB

• Analyse API logs, JSON payloads and system behaviour

• Support merchant onboarding, transaction flows & payouts

• Build and improve incident processes, SLAs and playbooks

• Identify recurring issues and drive root-cause fixes

What You’ll Bring

• Strong experience in Technical Support or Incident Management

• Background in payments (gateway, acquirer, card processing)

• Solid understanding of authorisation, settlement & reconciliation

• Confident with API testing, log analysis and monitoring tools

• Analytical, calm under pressure and strong communicator

Bonus: AWS, microservices, DevOps/SRE, PCI, ITIL.

Why Join ClearAccept?

• Work on modern, cloud-native payments technology

• Ownership and autonomy in a core operational role

• Collaborate with talented engineers and product teams

• Opportunity to shape how we scale our support function

Ready to lead technical support for a fast-growing payments platform? Apply now and be part of our next stage of growth.

Extra information

Status

Closed

Education Level

Secondary School

Location

Reading

Type of Contract

Casual / Part Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English