SEN Transport Officer

Job description

Job Description

Salary range: Grade 7 £38,256 - £39,276p.a. Plus fantastic benefits

Contract: Fixed Term

Hours of work: 36 hours per week

Location: Croydon

About Croydon Council

Croydon is London’s largest borough by population and one of the most diverse. We are committed to delivering high-quality services that make a real difference to our residents. Our Independent Travel Service plays a vital role in supporting children and young people with Special Educational Needs and Disabilities (SEND) to access education safely and reliably.

About The Role

We are looking for a motivated and detail-oriented SEND Transport Officer for a fixed term period of 6 months to join our Croydon Transport Service team. You will be responsible for coordinating and managing transport arrangements for SEND pupils, ensuring compliance with statutory requirements and safeguarding standards. This is a key role in delivering a service that is safe, efficient, and responsive to the needs of families.

Key Responsibilities

• Plan, arrange, and monitor transport for children and young people with SEND in line with Croydon Council policies and legislation.
• Act as the main point of contact for parents, carers, schools, and transport providers, ensuring clear and timely communication.
• Monitor contract performance and ensure providers meet safeguarding and health & safety requirements.
• Respond to queries, complaints, and incidents professionally and promptly.
• Maintain accurate records and support budget monitoring to ensure cost-effective service delivery.
• Contribute to service development and continuous improvement initiatives.
  
  

Essential Skills & Experience

• Strong organisational and administrative skills with attention to detail.
• Excellent communication and interpersonal skills.
• Knowledge of SEND legislation and transport policies.
• Ability to manage competing priorities and work under pressure.
• Proficiency in Microsoft Office and relevant IT systems.
• Previous experience in a similar role within local authority or education settings is desirable.
  
  

To view the SEN Transport Officer role profile please Click here .

About Us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities
  
  

Key Business Plan Outcomes

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working
  
  

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

The Successful candidate will be subject to a DBS check, if the role requires one.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Casual / Part Time Jobs

Published at

16-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English