Heart

Unfortunately, this job is not active.

Related vacancies

No related vacancies at the moment
New! Be one of the first to apply

Digital customer experience & loyalty specialist (12 Month FTC)

Starbucks EMEA is looking for an Digital customer experience & loyalty specialist (12 Month FTC) in London

Job description

Location: Chiswick | Hybrid (50% office / 50% remote)

Your Role

As a Digital Customer Experience & Loyalty Specialist, you’ll play a key role in shaping how Starbucks connects with customers across EMEA through digital channels. You’ll support the growth of our loyalty program and digital initiatives, working closely with internal teams and license partners to deliver best-in-class experiences that drive engagement and transactions.

This is a fantastic opportunity to join a collaborative team and make a visible impact on how Starbucks grows its digital presence across diverse markets.

What You’ll Do

  • Drive Digital Engagement:
  • Support the execution of customer engagement strategies across EMEA, including seasonal campaigns and always-on initiatives for Starbucks Rewards, Mobile Order & Pay, and Starbucks Delivers.
  • Develop regional toolkits and structured engagement plans to help licensees deliver impactful digital experiences.
  • Champion Loyalty:
  • Work closely with the team to grow Starbucks Rewards membership and deepen customer interactions.
  • Collaborate with agencies and internal stakeholders to optimize loyalty campaigns and lifecycle programs.
  • Deliver Insights:
  • Use data to report on KPIs, identify trends, and share best practices that improve customer engagement.
  • Support quarterly reviews and provide actionable recommendations to license partners.
  • Embed Digital Excellence:
  • Ensure compliance with global frameworks and integrate Starbucks brand values into all digital communications.
  • Contribute to cross-functional projects, including sustainability initiatives and seasonal marketing toolkits.

What You’ll Bring

  • Digital Expertise:
  • Experience in marketing digital programs, products, or loyalty initiatives in European markets.
  • Strong understanding of CRM and loyalty programs, including lifecycle management and customer engagement strategies.
  • Hands-on experience with mobile and web applications, UX design/delivery-ideally in retail or hospitality.
  • Analytical & Strategic Skills:
  • Ability to plan, coordinate, and execute campaigns while leveraging data for insights and optimization.
  • Qualifications:
  • Degree-level education in Marketing or related field.

Why You Belong Here

You’ll join a global team that values collaboration, innovation, and continuous improvement- making a visible impact on how Starbucks grows across diverse markets.

At Starbucks, you’ll be welcomed, challenged, and inspired. You’ll work for an iconic brand that puts people first and makes a difference in every community it serves. Here, you’ll connect with partners who care, grow through rich learning experiences, and feel supported because well-being is a priority.

Apply Now

If you’re passionate about digital customer experience and loyalty and ready to bring your expertise to a brand that inspires millions apply today to start your journey!

Extra information

Status
Closed
Education Level
Secondary School
Location
London
Type of Contract
Casual / Part Time Jobs
Profession type
Retail
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

London | Retail Jobs | Casual / Part Time Jobs | Secondary School