Customer Service Specialist

Job description

NEW YEAR. NEW GOALS. NEW OPPORTUNITIY

JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY SERVE.

Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the industry.

Working with Huntswood means that over your career with us you'll experience a greater variety and flexibility compared to working with a single company.

Whether you are joining us in a contract position or as a permanent employee, Huntswood commits the same energy and effort into developing your career and skillset!

CUSTOMER SERVICE SPECIALIST - LUXURY

We currently have an exciting opportunity for a Customer Service Specialist within our existing luxury client based in our Glasgow Head Office.

We’re looking for a passionate brand advocate with exceptional attention to detail, strong luxury engagement skills, and outstanding written and verbal communication abilities to deliver premium experiences for our clients and customers

Start Date: January 2026

Starting Salary from £24,570 per annum

• Hourly Rate: £12.60ph
• Performance Bonus: Up to £375 per month based on performance

Working hours: 37.5 hours per week, 5 days per week.

Shift Pattern: Hybrid Working from our Glasgow Office

• Weekdays: Rotating shifts: 8:00–4:30, 8:30–5:00, 9:00–5:30, 9:30–6:00 (two of every three weeks).
• Weekends: 1 in 3 on average (subject to annual leave).

Where: Glasgow City Centre Location - Up to 12 weeks office-based then when you have been signed off from training and are deemed competent, there is the option to work on a Hybrid basis.

Attendance: No holiday will be permitted during the training period.

Job Responsibilities:

• Assisting Customers: Aiding and support to customers via various communication channels such as phone, email & webchat.
• Handling Inquiries: Responding to customer inquiries, requests, and complaints in a timely and professional manner.
• Problem Resolution: Resolving customer issues efficiently and effectively, aiming for first-contact resolution whenever possible.
• Providing Information: Offering accurate information about products, services, policies, and procedures to customers.
• Processing Orders: Assisting customers with placing orders, processing returns, exchanges, and refunds.
• Maintaining Records: Documenting customer interactions, transactions, and complaints accurately in the company's database or CRM system.
• Upselling/Cross-Selling: Identifying opportunities to promote additional products or services to customers based on their needs and preferences.
• Handling Escalations: Escalating complex or unresolved issues to higher-level support or management when necessary.

Role Requirements:

• Proven experience in a Luxury Customer Service role preferably in a customer centric environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a drive to succeed in a competitive environment.
• Familiarity with CRM software and CS management tools
• Persistent and resilient attitude towards rejection and challenges.
• Adaptability to quickly learn about new products and industries.
• Ability to work under pressure and meet tight deadlines.

Benefits:

• Comprehensive training with experienced trainers
• Life assurance – 1x basic salary coverage
• Health Cash Plan – claim back everyday healthcare costs
• ‘Perks at Work’ – discounts from Apple, M&S, Expedia, and more
• Colleague Recognition Scheme – become a Huntswood Hero!
• Regular engagement activities with additional incentives
• Access to an online Well-being Centre
• Free fruit, tea, coffee & hot chocolate on site
• Discounted premium city centre parking
• Refer a Friend Scheme – earn £1,000 per referral
• Mentorship program to support career growth

Ready to make a difference?

Apply now and join a team that values fairness, empathy, and excellence in customer service.

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is aleading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Equal Opportunities Statement

Huntswood, A Results-CX company, is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Disability Confident Commitment

As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.

Extra information

Status

Closed

Education Level

Secondary School

Location

Glasgow City

Type of Contract

Casual / Part Time Jobs

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English