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National Account Manager in Manchester

Job description

175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Job Title:  National Account Manager


Department / Business Area: Sales and Marketing


Location: Manchester (75% Travel)


Salary: Competitive (Car and car allowance included in package)

Hours: 37.5


Job Purpose: To Develop, Source and Maintain Incremental Business for Thomas Cook Airlines, Condor and Thomas Cook Airlines Belgium within the UK market.  Building a clear and defined strategy to support the development of the Group Airline function.  Working with our key commercial trade partners as well as sourcing new business based on changes in the market, managing relationships and delivering commercially within the role.


Key Responsibilities:


  • Implement and manage promotional campaigns, including incentives, marketing activity and promotions, from start to finish.  Ultimately delivering a defined ROI
  • Develop strategic plans based on competitor activities in the market place to support all the group airline function.  An ability to react and share knowledge in the market is required
  • Manage Key Accounts and Identify New Business to work with supporting new routes, increased flying programmes within all markets.  To support and develop business partner strategies reflective of the market and their business type/model
  • Negotiate commercial activity with Key Accounts/New Businesses - trading terms, tactical offers, incentives, marketing spend, payment terms, exclusive deals etc)
  • Work alongside colleagues to ensure delivery of the Group Airline function including working with the Sales Support Function to ensure a high standard of delivery is being offered to all Business Partners within the UK market
  • Deliver and roll out effective Product awareness sessions, Roadshows, Webinars, Communications to the UK trade


Key Performance Indicators


  • Delivery of internal business targets
  • Achievement of Personal Set Objectives
  • Sales Growth


Personal Skills and Qualifications



  • Excellent working GDS Knowledge
  • Negotiation Skills and Presentation Skills to High Level
  • Commercial Skills and Insight
  • Knowledge and Understanding of the Travel Industry, with a flexible approach to working and ability to travel overseas. Preferably previous Airline industry experience
  • Ability to interpret and quickly react to financial data, and to identify commercial opportunities
  • Strong communication and influencing skills at all levels within the industry/internally
  • Proactive and positive approach to identify commercial opportunities within the UK market
  • Clean Driving License




  • Excel, PowerPoint and Word knowledge
  • Ability to work under own initiative and be self-motivated


Closing Date: 31.08.2017


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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