175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'
Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.
Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.
Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.
Peterborough Contact Centre
Competitive Salary + Benefits
About the Role
We currently have an exciting opportunity for a motivated and energetic Team Manager to join our fun and friendly Customer Contact Centre in Peterborough. In this role you will put your heart in to it by truly supporting the day to day efficient running of the Contact Centre to ensure business areas are serviced within agreed targets and SLAs. To manage, develop, inspire and motivate a team of Travel Consultants to deliver business targets through high quality, excellent customer service.
As a Team Manger you will be responsible for the achievement of agreed KPI’s/SLAs for your own team, implementation of activities and new initiatives to improve any areas of under performance. This will include:
Skills and experience
The ideal Team Manager will have experience in managing a target driven team within a Contact Centre or customer facing environment and a passion for travel. You will need to demonstrate how you can inspire and lead others to achieve challenging results in a customer focus environment.
You will need to thrive in a fast paced, results orientated environment requiring a high degree of flexibility whilst retaining business disciplines. You will need the ability to develop strong working relationships at all levels within Thomas Cook.
We will be holding interviews / assessment centre for this role on 31st August 2017.
Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.
As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us. There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.
We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.
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