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Apprentice - Operations in Manchester

Job description

175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Your career journey starts here as a Business Administration Apprentice in the travel industry!


Location: Manchester, UK


As an Apprentice Operations Coordinator you’ll work in our fun and diverse environment, whilst learning new skills every day. You'll be part of a team dedicated to making sure that we deliver great service to our customers and that they have a fantastic experience throughout their customer journey.


If you’re looking for a rewarding career as part of an ambitious team, want to continue your personal development, earn a salary and be rewarded for your achievements, then look no further!


Key accountabilities:


  • Working as part of the Operations Team you’ll offer front line support for Co-operative Personal Travel Advisors and Freedom Consortia Members across each department
  • Effectively and professionally deal with queries from internal and external customers by telephone and email
  • Be responsible for amendments to bookings if necessary
  • Take ownership of personal projects, targets and KPIs and contribute towards team targets 


What we offer:


As an Apprentice Operations Coordinator, you’ll earn a salary whilst you learn. Not only will you achieve a nationally recognised qualification (Level 2 Diploma in Business Administration), you’ll also gain real life work experience, which will form the foundation of your career.


You’ll need to be prepared to work hard, learn on the job and adapt quickly to change. You’ll receive dedicated training but you must have the desire and determination to succeed in a service orientated environment, providing a fantastic experience to customers. You’ll also need to use technology to demonstrate your digital skills in a fast paced environment.


What you’ll need:


To join us you’ll need to demonstrate a passion for travel and delivering an excellent service to our customers. You’ll need to be a first class communicator with the ability to build strong relationships with internal and external customers. You’ll also need to demonstrate attention to detail, accuracy and show initiative when solving problems.


We use Microsoft Office packages including Word, Excel and PowerPoint so you’ll need to be competent with using all of these and have great IT skills.


You must commit to successfully completing the Level 2 Diploma in Business Administration. You’ll need to actively participate in training workshops and complete work towards your qualification within the agreed timescales. As part of the apprenticeship you may also be required to work towards qualifications in functional skills  in English, maths and ICT. Although support will be provided, you’ll also be required to take responsibility for your own personal development and keep up to date with the products and services we offer.


To apply, you must:


  • Be at least 16 years old
  • Have GCSE grades or predicted grades of A* - C in maths and English (or equivalent)
  • Have the right to work in England
  • Be a citizen of the UK or a country within the EEA and have lived there for at least the last three years
  • Not have completed any other business administration NVQ or apprenticeship


Role details:

  • A 12 month apprenticeship with the opportunity of a permanent position (dependent upon overall performance and qualification achievement)
  • 37.5 hours per week
  • Starting salary - £8,000 per annum, plus company benefits and holiday discounts


Key dates for your diary:


Advertisement close date – 1 May 2017 

Online testing – March /April / May

Interviews – May/ June 2017

Offer – May - July 2017*


*Your start date will be shortly after you receive your offer of employment from us.


As part of our selection process you’ll be asked to complete an online test. If you successfully pass this, you may be invited in for an interview at one of our Thomas Cook offices.


For more information, FAQs, tips and hints, please visit the apprentice pages of our careers website:


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Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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