Retail Operations Director, L’Oréal UK & Ireland

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 35 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation.

Consumers are constantly evolving, so too is the Retail space – this acknowledgement is absolutely critical for the success of our brands in such a thriving industry.

As the Retail Operations Director you’ll be the collaborator between our 4 divisions to share knowledge and best practice in order to drive transformative actions for our brands across all retail platforms. You truly are the voice of the stores and the consumers!

You’ll be energetic and proactive, leading by example and inspiring retail colleagues to achieve key performance indicators, including sales, service, cost and shrinkage targets. By nurturing a strong ‘trading instinct’ and advocating new initiatives you’ll be able to support profitable sales growth for the business. You’ll do this at the same time as maintaining performance consistency and operational standards across the estate. To achieve our bold ambitions we need you to engender a culture of continuous improvement and be focused on enhancing in-store customer experience, in our pursuit to attract new shoppers to the brands.

All of this can only happen with solid foundations; operational efficiencies through appropriate process, systems and communication improvements and the project management of new store / counter openings and refurbishments will be your forté. At L’Oréal we genuinely value the external insight you’ll bring and as such you’ll be well supported to pilot new ideas and methodologies which will in turn feel highly satisfying, both personally and professionally.

What key skills and leadership style is L’Oréal looking for?

• An energetic and resilient multi-channel retail expert.
• A budget pro, prior experience of driving a P&L, where you’ve led and learned from successes and mistakes.
• Exceptional track record of commercial delivery in a consumer driven business.
• Passionate about the customer experience proposition, with the proven ability to drive the customer connection and create a world-class in-store experience.
• A genuine passion and appreciation of branded retail.
• A natural leader, who can influence, inspire and collaborate to drive transformative impact.

What could L’Oréal offer me?

• World class learning and development opportunities.
• Excellent benefits including pension, profit share, product discounts and a competitive salary.
• Work with some of the most impactful brands in the business, and the most passionate people in beauty.
• The opportunity to be empowered and to lead the change you want to see within the biggest beauty company in the world.