Quality Assurance Analyst

Job description

Quality Assurance Analyst – Insurance (MGA)

A growing MGA is seeking a Quality Assurance Analyst to join its Compliance function in a newly created role. This opportunity has arisen due to continued growth within the underwriting function and increased demand for high-quality compliance and audit oversight.

The role sits within the compliance team and focuses primarily on file-based audits, reviewing underwriting and/or claims files against defined criteria and providing clear, constructive feedback. The successful candidate will work closely with underwriting and other business teams, helping to embed good practices and build strong working relationships across the business.

The position involves completing a high volume of audits (approximately 90 per month), alongside ad-hoc compliance tasks and stakeholder meetings.

Key Responsibilities

• Conduct predominantly file-based audits of underwriting and/or claims files
• Assess files against agreed audit criteria and compliance standards
• Provide clear, balanced feedback and support remediation where required
• Build effective working relationships with underwriters and other stakeholders
• Support wider compliance and audit activities as needed

Skills & Experience

• Minimum 1 year’s experience within Quality Assurance
• Background in commercial lines or MGA preferred; personal lines also considered
• Strong file-based audit experience (e.g. Underwriting, claims or quality assurance audits)
• Experience working closely with underwriting teams or reviewing underwriting activity
• Strong attention to detail and ability to work to volume-based targets
• Confident communicator with a collaborative approach

Salary - up to £38,000 DOE

This role is office-based for the first two months, after which it will move to a hybrid model (two days per week in the office). Candidates must live within a reasonable commuting distance.

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full Time Jobs

Published at

14-01-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English