Sales Executive
Urban Playground UK is looking for a Sales Executive
Job description
Job Title: Sales Executive
Department: Sales
Location: Urban Playground Head Office, Nottingham
Role Description
As part of the sales department, you will be driving group bookings and venue hires for all Urban Playground sites.
Bonus up to £7,000 + uncapped commission on top.
Essential Duties and Responsibilities
- Answering all inbound and making outbound telephone enquiries as the first point of contact for existing and potential clients.
- Ensure that all sales enquiries are promptly responded to and followed up.
- Proactively driving sales via outgoing sales enquiries via phone and email.
- Overseeing the full booking process, ensuring invoices are supplied in time and full payments are made prior to the event.
- Ensuring all group booking ticket allocations for events are added to the ticketing system when the booking is confirmed / paid.
- Ensuring that all bookings and booking changes are properly and promptly administered on the system, communicating all updates with the venue teams.
- Arranging sales tours of the venues with prospective clients and liaise with the site teams accordingly.
- Suggest new ideas to develop our packages, seasonal offers, or new target customers.
- Work with the marketing team to capitalise on promotional efforts.
- Collaborate with on-site managers, across all departments to ensure the delivery of group bookings are seamless and well organised.
- Following up with the booking organisers to gather feedback and ensure their visit was positive.
- Chase unanswered enquiries, upselling and making new offers to entice bookings.
Other Duties and Responsibilities
- Attend important clients’ bookings, or particularly large group bookings, meeting the clients in the venue to develop relationships.
- Ensure all training is completed in a timely manner.
- Proactively contribute to and suggest ways of improving company processes and procedures.
Skills
Technical
- Experience in a sales position, with inbound and outbound focus.
- Deep understanding of sales practices.
- Experience using a sales CRM system.
- Ability to upsell.
- Confident communication and strong customer service skills.
- Good knowledge of Microsoft packages, including Word and Excel.
Personal
- Positive, ‘Can do’ attitude, picking up additional responsibilities to help the wider team.
- Good organisational skills and time management.
- Ability to work independently.
- Excellent attention to detail.
- Ability to think on your feet and adapt.
- Proactively making suggestions for improving the way we work.
- Excellent verbal and written English is required for this role.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Nottingham
- Type of Contract
- Full Time Jobs
- Published at
- 01-02-2026
- Profession type
- Sales
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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