Sales and Customer Service Administrator

Job description

Sales & Customer Service Administrator

Full‑time, on‑site | £32 - £35K + benefits | Hoddesdon

Are you a highly organised Sales Administrator or Customer Service professional who thrives in a fast‑paced, detail‑driven environment? This is an excellent opportunity to join a growing business where accuracy, communication and customer care genuinely matter.

We’re supporting a well‑established organisation as they expand their Sales Operations team. You’ll play a key role in keeping orders moving smoothly, supporting customers, and ensuring the wider team has the information they need to deliver an exceptional service.

The role

As Sales & Customer Service Administrator, you’ll be responsible for the full order‑to‑despatch cycle, including:

• Managing the shared inbox and phone line, logging and processing orders with speed and accuracy
• Confirming pricing, availability and delivery details, resolving issues before they impact customers
• Providing clear, professional communication — order acknowledgements, ETAs, stock updates and alternatives
• Handling after‑sales queries, troubleshooting basic issues and managing complaints with empathy
• Co‑ordinating returns, replacements and credit notes
• Setting up new customer accounts and supporting credit checks/holds
• Maintaining accurate customer data, documentation and reporting
• Supporting marketplace and portal admin (training provided)
• Booking shipments, preparing paperwork and sharing tracking information
• Contributing to continuous improvement, FAQs and process updates
• Providing general office support when required

This is a hands‑on, varied role where no two days look the same — ideal for someone who enjoys problem‑solving, staying organised and keeping customers happy.

What success looks like

• Fast, accurate order entry
• Clear, timely communication with customers and internal teams
• Smooth despatch and error‑free paperwork
• Clean, reliable data and documentation
• Positive customer feedback and reduced repeat queries
• Strong contribution to team SLAs and service metrics

About you

Essential experience:

• Background in office‑based sales administration and/or customer service
• Confident communicator — written, verbal and phone
• Fast, accurate data entry and strong attention to detail
• Good IT skills (Outlook, Excel, web portals)
• Calm, organised and able to prioritise in a busy environment
• Professional, helpful and team‑focused
• Experience handling complaints and resolving issues constructively

Desirable (training provided):

• Experience with ERP systems (e.g., Business Central or similar)
• Familiarity with online marketplaces or order portals
• Basic understanding of export/shipping documentation
• Experience working with shared inboxes or service metrics

What’s on offer

• Company pension
• Learning & development with clear progression pathways
• Free on‑site parking
• Friendly, modern working environment
• Casual dress
• Fresh fruit and refreshments
• Company events
• Standard office hours with some flexibility during peak periods

Location & eligibility

This is a 100% on‑site role based in Hoddesdon.

You must have the right to work in the UK and be able to commute reliably.

If you’re a proactive, detail‑driven administrator who enjoys supporting customers and keeping operations running smoothly, we’d love to hear from you.

Extra information

Status

Closed

Education Level

Secondary School

Location

Hoddesdon

Type of Contract

Full Time Jobs

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English