Desktop Support Engineer

Job description

Desktop Support Engineer

Location: Belfast, Northern Ireland, United Kingdom

We are seeking a proactive and customer-focused Desktop Support Engineer to join a small, dedicated team delivering both front and back-office IT support across multiple client sites. This site-based role is responsible for providing high-quality desktop support, contributing to project work, and assisting with stores-related activities.

As a key member of the support function, you will work closely with internal teams, end users, client IT stakeholders, and third-party vendors. You will report to both internal and client-side leads and play an important role in ensuring smooth daily operations and a high standard of customer experience.

Key Responsibilities

Front & Back Office Support

• Support and maintain legacy and bespoke hardware/software environments aligned to specific business areas.
• Deliver effective incident and request resolution across all supported business units.
• Provide deployment and support for desktops, laptops, thin clients, tablets, telecoms, and mobile devices.
• Apply and maintain corporate operating system builds across supported devices (Windows and iOS environments).
• Support core build software throughout its lifecycle, including bespoke and newly introduced applications.
• Perform application troubleshooting, installation, and reinstallation.
• Log and manage incidents, service requests, and changes using an ITSM tool, ensuring SLA compliance.
• Support office moves, including surveys, ad-hoc requests, post-move support, and project-related relocations.
• Provide multi-function device (MFD) and printing support, including on-call cover where required.
• Support corporate networking and Wi-Fi, including patching, troubleshooting, and root cause analysis.
• Develop understanding of business continuity and resilience support requirements across UK locations.
• Provide mobility support and act as a point of escalation where required.
• Support users with occupational health and health & safety requirements, including advice and implementation.
• Escalate incidents appropriately to ensure effective resolution across multiple UK locations.

Data, Hardware Controls & Inventory

• Produce reports and ad-hoc analysis relating to incidents, assets, and service performance.
• Work closely with desktop controls teams to manage stock and inventory reporting.
• Maintain accurate IT asset records, including device lifecycle, user assignments, and hardware details.
• Support transition, alignment, and transformation projects across multiple business areas.
• Create and maintain knowledge base articles and technical documentation.

Team Support & Coordination

• Adhere to local and business health & safety policies.
• Promote and comply with corporate IT security standards and guidelines.
• Liaise with colleagues and stakeholders to ensure a consistent and high level of IT support is delivered.

Skills & Experience

• Experience working in a regulated or enterprise IT environment (financial services experience preferred).
• Proven experience delivering face-to-face desktop / end-user support.
• Strong working knowledge of Windows and macOS operating systems.
• Experience troubleshooting hardware, software, and peripheral issues.
• Familiarity with Active Directory, user account management, and basic networking concepts.
• Experience supporting common business applications (e.g. Microsoft 365, email, VPN, printers).
• Ability to resolve standard tickets independently and escalate complex issues appropriately.
• Willingness to work shift rotations based on location and support requirements.
• Flexibility to provide support across different UK locations when required.

Extra information

Status

Open

Education Level

Secondary School

Location

Belfast

Type of Contract

Full Time Jobs

Published at

03-02-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English