Internal Sales Coordinator

Job description

The Sales Coordinator supports the sales team by managing customer enquiries, handling inbound calls, resolving courier and delivery issues, and providing administrative support to ensure smooth order fulfilment.

This role also manages a portfolio of customer accounts, acting as their main point of contact, building relationships, and ensuring a high level of service. The position requires a sales-focused, industry-experienced, and highly organized individual who can balance proactive account care with reactive customer support.

• Answer incoming calls, route to the correct department, and take accurate messages
• Handle all courier-related calls and resolve delivery issues for customers
• Manage a group of smaller customer accounts, handling enquiries and order processing
• Build relationships with assigned customers and identify opportunities to support sales
• Provide administrative support to the sales team, including order processing and system updates
• Track deliveries, book collections, and manage courier claims
• Manage returns, replacements, and credits where required
• Filter and manage the Sales@ inbox
• Assist with website order input during busy periods

Additional reasonable duties may be required to support the sales team and business operations.

• Sales-focused and customer-oriented mindset
• Industry experience preferred
• Confident phone manner
• Strong organisation and attention to detail
• Ability to prioritise tasks in a fast-paced environment

Extra information

Status

Open

Education Level

Secondary School

Location

City Of Peterborough

Type of Contract

Full Time Jobs

Published at

04-02-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English