Sales Support Administrator

Job description

Sales Operations Administrator

Full‑time | Office Based Only | B2B Customer Support & Order Processing

Our client is hiring a Sales Support Administrator to join their fast‑paced, supportive Sales Operations team. This role is ideal for someone from a B2B customer service, internal account management, sales support, or order processing background who enjoys keeping things running smoothly, prioritising accuracy, and continuously improving processes.

You’ll play a key role in managing day‑to‑day sales administration, processing orders accurately, coordinating shipments and providing excellent customer communication. It’s a varied, hands‑on role where your attention to detail, problem‑solving skills and ability to stay calm under pressure will make a real impact.

What you’ll be doing

• Managing the sales inbox and processing customer orders
• Updating customers on ETAs, stock, pricing and order changes
• Handling after‑sales queries, product questions and basic troubleshooting
• Co‑ordinating returns, replacements and credit notes
• Setting up new customer accounts and supporting credit checks
• Supporting marketplace and D2C order flows (Amazon, Shopify etc.)
• Booking couriers and preparing basic export/shipping paperwork
• Keeping customer records, price lists and notes accurate
• Providing general admin support to the wider team

What we’re looking for

• Experience in B2B customer service, sales support, order processing, or similar
• Confident communicator — written and verbal
• Strong attention to detail and accuracy
• Comfortable juggling multiple tasks in a busy environment
• Proactive, organised and solutions‑focused
• Able to work collaboratively with Sales, Finance, Warehouse and Operations
• Positive attitude and a willingness to learn new systems (training provided)

What’s on offer

• £30,000 - £35,000 DOE
• Supportive, close‑knit team
• Training across marketplaces, exports and systems
• A varied role where you can make a real impact
• Opportunities to grow your skills and responsibilities

Location & Eligibility

This is a fully office-based role near Hoddesdon/Harlow. You must have the right to work in the UK and be able to commute reliably.

If this sounds like you, please send your CV – we’d love to hear from you! Due to the high volume of applications, I will only be able to respond to suitable candidates.

Extra information

Status

Open

Education Level

Secondary School

Location

Hoddesdon

Type of Contract

Full Time Jobs

Published at

21-02-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English