Support Worker

Job description

Complex Needs Keyworker

Pay: £24,420.00-£25,600.00 per year

Job Description:

Essential Requirements

• Experience working with individuals with complex needs or within homelessness services
• Experience completing assessments and identifying needs and risk
• Knowledge of homelessness pathways and external support services
• Strong interpersonal and communication skills
• Ability to manage workload and prioritise effectively without close supervision
• Accurate record keeping and data entry skills
• Ability to build professional, non judgemental relationships
• Understanding of factors contributing to homelessness
• Knowledge of substance misuse, offending behaviours, mental and physical health
• Commitment to safeguarding, health and safety, equality and data protection

The Role

This role sits within an award winning homelessness project delivering short term supported accommodation to individuals and couples experiencing homelessness and complex needs.

As a Complex Needs Keyworker, you will provide housing management and trauma informed, person centred support to residents. The focus is on breaking the cycle of repeat homelessness and supporting individuals to move towards sustainable independent living.

You will:

• Deliver one to one keywork sessions and facilitate group activities
• Develop and review personalised support and risk management plans
• Complete referrals, needs assessments and dynamic risk assessments
• Address behaviours to prevent eviction using trauma informed approaches
• Support residents to build life skills and prepare for move on
• Liaise with external agencies to coordinate multi agency support
• Attend and contribute to multi agency meetings
• Manage safeguarding concerns and de escalate incidents
• Complete housing management duties including welfare checks, building checks and reporting repairs
• Maintain clear, factual and timely case records
• Support residents to understand licence agreements, rights and responsibilities

Success in this role will be measured by positive resident engagement, meaningful support plans, safe move on outcomes and clear evidence of impact through accurate records.

Benefits

• Opportunity to work within an award winning homelessness service
• Ongoing training and professional development
• Regular supervision and team support
• Meaningful role with measurable community impact

Compliance

Enhanced DBS required.

Full right to work in the UK required.

This role involves working with vulnerable adults and safeguarding responsibilities apply.

Job Types: Full-time, Permanent

Work Location: In person

Extra information

Status

Open

Education Level

Secondary School

Location

Lancaster

Type of Contract

Full Time Jobs

Published at

21-02-2026

Profession type

Health / Medical

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English