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Customer Support in London for Christmas, Black Friday and Cyber Monday

Side is a platform that offers flexible jobs to empower students, graduates and freelancers in their everyday lives by earning extra money and working with fast growing companies We are currently looking for 30 motivated individuals to do customer support for a flower delivery company over Christmas !

What are you going to do

This role is for a very successful flower delivery company to help them handle the surge in customer queries before and during Christmas break.

You'll be:

  • Handling customer enquiries via Zendesk (email, phone & chat)
  • Representing the brand over a key period
  • And you'll get Customer Delight (What we call Customer Service) training in one the UK's fastest growing and best loved flower brands.
The roles mainly to:
  • Resolve customer requests (in writing): Answer customer requests via email, chat and propose solutions before and after sales
  • Resolve customer requests (speaking): Answer customer requests on the phone and propose solutions before and after sales
  • Dispatch requests: Dispatch customer requests to the right person in the company

What we offer

Handle customer enquiries via Zendesk (email, phone & chat) with excellent phone manner, computer skills and fast typing, for Black Friday, Cyber Monday and Christmas.

  • The 1st training takes place on w/c November 6th. You need to be available for 4hrs one day that week.
  • Then we'll need a few Siders end of November for Black Friday and Cyber Monday.
  • Finally you need to be available on December 18th-22nd.
Working hours are 9am - 6pmThe task is paid £9/h

What we ask:

  • Bachelor's degree
  • Customer Service
  • The successful applicant is expected to be someone:

  • who is attentive, patient, good at explaining, reactive and has a positive attitude to answer customer requests in the best way possible
  • Spelling skills are essential as well as great communication skills
  • Available for all shifts
  • With one or more similar experiences

Extra information

Education Level
Working hours per week
1 - 32
Type of Contract
Graduate Jobs, Casual / Part Time Jobs, Summer / Holiday Jobs
Type of Job
Sales, Customer Service, Retail
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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