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Product Delivery Manager

Job description

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.


Product Delivery Manager

Competitive Salary, Benefits & Holiday Discounts

Based in Aldersgate, London

Permanent Position


Thomas Cook Money is a holiday bank.  We want to make holiday money easy for customers by helping them save, borrow, spend and protect themselves in a fun and rewarding way.  We are embarking on a 5 year journey fixing what we have today, building a new customer proposition we can be proud of, then growing that proposition into new geographies.


The Job


This position will be responsible for managing the delivery and implementation of projects as a result of business demand.  Working with the Product, Technology team and external partners, the job holder will ensure that processes, solutions and functionality delivered, meets the business needs and complies with product, compliance and technical policies and architectures.  The role will be the focal point for design, solutioning, project management and delivery of projects as required by product teams.


  • Responsible for ensuring assigned projects are delivered on time, to budget and to specifications
  • Set up the teams required to deliver and manage the delivery of projects for TCM, delivering the future solutions through close engagement with various partners and suppliers
  • Build the integrated project plan, manage business wide inter-dependencies, risks and issues, prioritizing and scheduling tasks and team appropriately 
  • Manage project governance, reporting and communications surrounding business change projects in accordance to TCM delivery standards
  • Manage changes in scope, resource or time using Agile or Waterfall processes
  • Manage the implementation of the project to success aligning technical and business change aspects


Skills, know-how and experience:


  • Strong commercial and customer focus
  • Delivery experience in a financial service environment working across business and IT
  • Excellent communication skills; high standard of written and spoken English and the ability to explain functionality to non-specialists
  • Proven skills in delivering technology-based projects on time, within budget, and in accordance with end user expectations
  • Evidence of delivering major technical change in a large organisation or fast moving start up with strong project management experience
  • Excellent planning and governance skills
  • A strong ability to question and listen to understand the interactions between people, processes and technology


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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