Unfortunately, this job is not active.

OCC Agent

Job description

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

We are currently looking for a new OCC Agent within the exciting world of aviation where the newly founded Thomas Cook Airlines Balearics company is operating short and mid-haul operations in close collaboration with the wider Thomas Cook Airlines/Condor Group. Reporting into the Director Flight Operations you as OCC Agent will be responsible to coordinate and supervise the normal activities of an airline´s OCC unit (both outsourced and insourced).

       Job Description


As OCC Agent, you will have following main responsibilities:


  • You will supervise and perform quality follow up processes for the Flight Watch and Dispatch providers;
  • You will supervise and perform quality follow up for the (internal and external) Crew Control contractor providers;
  • You will represent the Nominated Post Holder Ground Operations when required;
  • You will be required to represent the Director Flight Operations when needed;
  • You will participate in crisis meetings in case of irregular operations, including ad-hoc ACMI;
  • You will support the Safety Management System (SMS) activities and management;
  • You are ready to participate on Group Level OCC projects and activities.


All the above will be performed in close collaboration with the direct colleagues in Palma and the Thomas Cook Airlines Group.




  • You have at least 3 years of ATC and Flight Dispatch experience;
  • You have at least 3 years of Ground Handling experience;
  • You have a sound knowledge of crewing principles and limitations;
  • You are educated in Aviation Security and Dangerous Goods Regulations;
  • You are familiar with the EASA regulatory environment;
  • You are able to perform within a multicultural team, under pressure situations and with flexible working time schedules;
  • You have a high level of Spanish and English language knowledge (read, written and spoken)
  • You will be required to have a high-level IT user skills (MS Office, etc.)
  • You have preferably knowledge of IATA SGHA;
  • You have preferably experience in using standard dispatch and airline management IT tools;
  • You are able to prepare, manage and report budgetary topics


        Our Offer


  • An exciting challenge within an innovating and dynamic international organisation with a permanent base in Palma
  • A market standard salary package.
  • A career into a brand-new Airline Company


    Primary Work Location


    Thomas Cook Airlines Balearics based in the center of Palma on the beautiful island of Mallorca


    Are You Ready For Take-Off?


    Closing date for applications: 15th November 2017.


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Register now!

Do you want to apply within one click and stay up to date on the newest vacancies that suit you? Signup as a student!

Sign up for free